Ian Francis

St Neots, England, United Kingdom

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Timeline
About me
Lead Engineer at Vectura Group plc.
Education
- Friern barnet county school
  1982 - 1987
Experience
- Mekom computer products
  Jan 1988 - Jan 1990
  Field service engineer
  Printer maintenance and support
- Wang
  Jan 1990 - Jan 1993
  Field service engineer
  Field service for all proprietary hardware.
- Shl computer products
  Jan 1993 - Jan 1996
  Site engineer
  Field and on-site service, primarily for all hardware though some software support also provided.
- Hm prison service
  Jan 1996 - Jan 1998
  Contract support and project engineer
  Creation, modification and customisation of a new desktop environment for HM Prisons and HM Prison Service headquarters.Software and Hardware support
- Polaroid uk
  Jan 1999 - Jan 2002
  It co-ordinator
  Maintained and supported all hardware and software at the main office for England.
- Rspb
  Dec 2002 - May 2016
  Senior support analyst
  Support a varied user base both on-site and remotely in both hardware and software issues.Apprentice and trainee mentoring. Both one-to-one and classroom based end user training.Project support.
- Mundipharma it services gmbh
  May 2016 - Jan 2020
  2nd line analyst
- Vectura group plc.
  Jan 2020 - now
  Lead engineer
Licenses & Certifications
- Itil operational support and analysis (itil-osa)
  Itil certified
- Itil v3 foundation
  Itil certified
- Service desk institite - sda (higher mastery)
  The service desk institute (sdi)
- Computerised system validation (csv)
  Getreskilled
  Jun 2022
- Microsoft office specialist master certification (mos)
  Microsoft
- Sda service desk manager
  The service desk institute (sdi)