Ian Francis

Field Service Engineer

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St Neots, England, United Kingdom

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Timeline
About me
Lead Engineer at Vectura Group plc.
Education
- Friern Barnet County School
  1982 - 1987
Experience
- Mekom Computer Products
  Jan 1988 - Jan 1990
  Field Service Engineer
  Printer maintenance and support
- Wang
  Jan 1990 - Jan 1993
  Field Service Engineer
  Field service for all proprietary hardware.
- SHL Computer Products
  Jan 1993 - Jan 1996
  Site Engineer
  Field and on-site service, primarily for all hardware though some software support also provided.
- HM Prison Service
  Jan 1996 - Jan 1998
  Contract Support and Project Engineer
  Creation, modification and customisation of a new desktop environment for HM Prisons and HM Prison Service headquarters.Software and Hardware support
- Polaroid UK
  Jan 1999 - Jan 2002
  IT Co-ordinator
  Maintained and supported all hardware and software at the main office for England.
- RSPB
  Dec 2002 - May 2016
  Senior Support Analyst
  Support a varied user base both on-site and remotely in both hardware and software issues.Apprentice and trainee mentoring. Both one-to-one and classroom based end user training.Project support.
- Mundipharma IT Services GmbH
  May 2016 - Jan 2020
  2nd Line Analyst
- Vectura Group plc.
  Jan 2020 - now
  Lead Engineer
Licenses & Certifications
- ITIL Operational Support and Analysis (ITIL-OSA)
  ITIL Certified
- ITIL V3 Foundation
  ITIL Certified
- Service Desk Institite - SDA (Higher Mastery)
  The Service Desk Institute (SDI)
- Computerised System Validation (CSV)
  GetReskilled
  Jun 2022
- Microsoft Office Specialist Master Certification (MOS)
  Microsoft
- SDA Service Desk Manager
  The Service Desk Institute (SDI)