Sunil Kumar

Experience

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  HP

  Nov 2014 - May 2017

  Team Lead

   Handled a team of 7 members  Maintain Continuous Alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness towards the business result or strategic intent Handling Critical & High-level Customer Escalation callbacks in order to achieve Total problem resolution. Provide Training for New Hires and Participate in TG (Toll gate) to Groom them to Industry Standards. Driving the E-Huddle and Right Part Strategy activity for the APJ region teams. Completed HP Internal certification of Foundation and Professional. Driving and Supporting APJ Region and meeting the TAT consistently.  Handling Core metric drive for APJ Team (DOA Process) Show less

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  HP Inc

  May 2017 - May 2019

  Supply Chain Team Lead

   Manage and maintain backlog orders Build professional relationships with internal and external parties.  Engage in department initiatives, including Collaborative customer’s call. Take responsibility for following, updating and complying with Customer Operations policies  Responsible for the facilitation and the flow of shipment escalations, research, tracking and reporting back to the sales teams. Working on the overall integration of Order management and improving processes to build scalability Creating Held order report for sales team, Backlog report and Ad-hoc reports. Getting engaged in Business Revenue Call weekly and sharing the revenue achieved against the targets for month. Show less

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  PayPal Financial

  May 2019 - now

  Team Lead Manager