Experience

• 

  Mcdonald's

  Jul 2013 - Sept 2014

  Cashier
• 

  Walmart

  Sept 2014 - Jan 2015

  Sales associate
• 

  Mercy medical center, baltimore, md

  Mar 2015 - Aug 2019

  Service technician

  The Service Technician cleans floors, stairs, chairs and curtains in assigned areas.

• 

  Gamestop

  Oct 2016 - Jun 2019

  Manger

  The Senior Game Advisor's is to assist the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return.

• 

  Comcast

  Sept 2019 - Jun 2021

  Sales consultant
• 

  Apple

  Sept 2021 - now

  Providing insightful advice and friendly, hands-on technical support to our customers throughout the different stages of the repair process. Diagnose product issues on the spot, clearly explaining situations with patience and compassion. Offer solutions to get users up and running again. You keep customers informed about their device's repair status and assist with other customer service issues that may arise during the process. Coordinate the customer pickup process for all completed repairs by verifying successful repairs, contacting customers, and managing case notes. Collaborate with the Operations team to manage and track service repair inventory and remain highly aware of inventory levels. Show less

  • Genius Admin

    Apr 2022 - now

  • Product Specialist

    Nov 2021 - Apr 2022

  • Product Specialist

    Sept 2021 - Nov 2021