Rethish Rajan

Experience

• 

  PWC Logistics

  Jun 2003 - Sept 2005

  Client Services Representative

  • Monitor all Inbound and Outbound Activities of the Client and provide Key Performance Indicators on a monthly basis to the Client and the management team.• Update Advanced Shipping Notice (ASN) on arrival of the containers to the Warehouse with the Bin Locations, Movable Units and quantity received. On completion of update send a Stock Receipt Confirmation to the Client, which will detail any shortages / excess or damage to the stock received.• Create Shipment Orders as per the instructions of the Client. Key in information relating to Products and price accurately. Liaise with the Client and Administration to establish the Customs Paperwork required (Certificate of Origin, Export/Import Bills, Transfer of Ownership’s) and any other special documentation needed by the consignee. Coordinating shipments through internal and external transporters. Show less

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  Volvo Regional Parts Distribution Center

  Oct 2005 - Jan 2008

  • Implement LPA (Logistics Partner Agreement)• Schedule relevant systems training for dealers• Establish dealer buy-back routines in accordance with LPA• Ensure new LPA dealers achieve agreed targets/goals• Communicate and train dealers on changes in LPA conditions• Take appropriate action to resolve deviations in coordination with Business Area contacts• Establish routines with dealers to ensure data quality from dealers• Report monthly fulfillment against agreed targets, work or corrective and improvement actions• Perform LPA Performance review with each partner once a year• Monitor Service levels for the Regional Parts Distribution Centre for various business areas• Co-ordinate with Refill responsible to improve Service Level at RPDC.• Participate in International Logistics Team meeting for each Business Area. Show less • Monitor and coordinate all inbound activities to the Parts Distribution Centre – Dubai from the central warehouses in Europe and USA. Follow up of the shipments from central warehouses with the freight forwarders on a daily basis. • Provide performance indicators on monthly basis. Updating warehouse about the incoming shipments and follow up of the goods to be binned.• Handling customer (dealer) orders captured in the system and providing feedback/order confirmations for the same. • Issue invoices/credit notes & preparing necessary documents for export/import. • Organize transportation of the completed orders and informing customers the dispatch details. • Follow up of the Customer backorders at the central warehouses and upgrading orders if required. • Responsible for the year end reconciliation of the stock in the facility at the customs by providing Show less

  • Dealer Inventory Analyst

    Jan 2007 - Jan 2008

  • Import-Export Coordinator

    Oct 2005 - Dec 2006
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  Daimler

  Feb 2008 - Apr 2012

  • Coordinating the initial stock process for new model launches both with the Global Logistics Centre, Germany and various departments in Daimler and within the Regional Logistics Center.• Co-ordinate with relevant departments on service and market campaigns to determine availability and shipping schedule as per requirements.• Conduct regular review of stocks for returns to vendors or for scrapping to reduce obsolescence.• Monitor inbound shipments and follow up with Global Logistics Center and transport service providers on delivery status.• Co-ordinate with relevant departments on service campaigns to support the market.• Integrate internal processes and departments to ensure timely supply of parts to the customers.• Proactively monitoring for all back-orders of the General Distributors to determine their status, delivery time and any preventive measures which can be taken in the future.• Proactively monitoring all bottlenecks for its status, delivery time and communicate with Regional Logistics Center as well as the General Distributors.• Liaise with Global Logistics Centre and manage the Regional Logistics Center inventory.• Make use of various IT applications monitor the business trend.• Monitor and implement measures to achieve the IM related KPI.• Support the management by generating regular and ad-hoc reports. Show less • Processing the General Distributor (GD) orders in the system and providing feedback/order confirmations for the same.• Processing special orders for the GD as per instructions from After sales Department (One Time Deal, Promotional Campaigns)• Follow up and accelerate the GD backorders/bottleneck parts at GLC and update customers on the status.• Processing shared daily tasks for Customer Process Management team.• Processing quality claims from the GD and issuing Credit/Debit notes after receiving necessary updates from the concerned departments.• Follow up and organize returns for claims and warranty from the GD.• Handling general/part enquiries from the GD (Price Enquires, Part Information, Shipment information).• Coordinating with external forwarders for special shipment requests from the GD (Air Freight and Sea Freight)• Updating the GD with monthly Order-Mix figures on timely basis. Show less

  • Inventory and Vendor Management Specialist

    Jul 2009 - Apr 2012

  • Customer Process Management Executive

    Feb 2008 - Jun 2009
• 

  Caterpillar Distribution Services Europe

  Mar 2012 - Sept 2015

  Customer Service Supervisor

  • Lead the Customer Service team who are responsible for the day today communication with the facing Dealers.• Escalate Dealer requests & concerns to appropriate level for resolution of issues at the earliest.• Work closely with Warehouse Operations, Quality, and Customs & Traffic team for continuous improvement.• Develop a performing and engaging team by regular interaction with the team and providing guidance.• Coach team members when required and assist in prioritizing critical work load on a regular basis.• Arrange training for team members in partnership with relevant teams.• Conduct regular meetings with the Dealers to communicate the service level targets and address any key issues.• Maintain close relationship with Dealers by regular communication and occasional visits.• Communicate system upgrades and related outages to Dealers to ensure minimum impact for business.• Review outbound schedules with Outbound, Traffic & Transport teams to ensure a productive environment at Caterpillar MEDC and to minimize dealer impact.• Lead the Dealer Survey process from Caterpillar MEDC and ensure participation from all facing Dealers.• Sustain close working relations with the internal business partners to resolve Dealer issues.• Arrange trainings for Dealer personnel at Caterpillar MEDC on systems and outbound process.Additional Responsibilities during Caterpillar MEDC Implementation Project:• Coordinated with the CRM Team and Change Management Team, who was responsible for the Dealer re-facing to Caterpillar MEDC from Caterpillar Grimbergen DC, to ensure a smooth transition for the facing Dealers.• Was involved in testing & regular communication with the Dealers and the project teams during Dealer User Acceptance Testing.• Responsible for daily follow-up meetings with Dealers and various departments during Dealer Pilot Shipments. Show less

• 

  The Goodyear Tire & Rubber Company

  Sept 2015 - May 2017

  Business Process Specialist - Order Management

  • Independently handling end-to-end claims process for Supply Chain department by qualitative analysis and coordinating with various internal departments for an early resolution.• Gathering input from employees for analyzing, quantifying, and otherwise measuring productivity.• Identify areas for improvement and suggest improvement measures to streamline processes.• Prepare training material and train existing and new employees.• Participate in regression testing for SAP system enhancement in the test environment and provide feedback.• Monitor daily activities of the Order Management team and ensure that the agreed timelines are maintained.• Provide daily update and gap closures to the Supply Chain Director for the daily KPIs.• Prepare supply chain execution outlook for the month on a weekly basis with input from order management and sales operations team for different business units within the organization.• Provide RCA for the monthly supply chain execution gaps and balanced shipments KPIs Show less

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  Dubai Electricity & Water Authority - DEWA

  Nov 2017 - now

  • Senior Engineer - Inventory Control

    Jun 2022 - now

  • Engineer - Inventory Control

    Nov 2017 - Jun 2022