Janelle King

Experience

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  SYKES

  May 2002 - Jan 2007

  Call Center Manager

  Key Responsibilities:Managed the day to day operations of a hundred employees.Ensured that all client relationships were maintained and growth was accelerated Managed client portfolio for, telecommunication and financial for fortune companies. Budgeting, Planning and Forecasting.Conducted Earned Value Analysis to determine the current performance situation and establish next steps. Maintained and grew client relationships, fostered customer retention and increased client reorder rate. Generated repeat business from more than 90% of clients. Working across the organization engaging all the relevant departments to develop robust, flexible and scalable processes which are adhered to by all to ensure campaign success.Take responsibility for program KPIs, and achieving pre-agreed program goals. Recruited and trained new telesales representatives and telemarketing consultant executives.Conducted performance reviews and appraisals, recruitment, and any other human resources functions. Conducted daily, weekly and monthly forums for productivity, performance and marketing feedback to clients.Conducted departmental heads meetings. Show less

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  Km2 Solutions

  May 2007 - Mar 2008

  Project Manager

  Assisted in the initial start of KM2 SolutionsManage international client portfolios Conducted the analytics for KPI’s.Lead, manage and support a team of sales analysts, to include monitoring performance, coaching and the identification of development needs.Mentor and support new hires within the various teams on an on-going basis.Ensure all team members receive adequate program specific training, mentoring, coaching as required.Pinpoint underperformance and ensure adequate coaching and re-training where necessary.Ensure call monitoring is conducted daily per standard processes. Performed payroll duties.Complete project reviews for all team members on completion of project / monthlyEnsure Quality Assurance was completed daily.Ensure that the highest level of service and quality was attained for every client.Rated Best Project Manager Show less

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  MarketOne International

  Jun 2008 - Jan 2012

  Associate Program Manager

  Key Responsibilities:Review business development proposal with manager and coordinate with the account manager for program pass over to operations. Consult with Manager to develop timeline for all programs. Consult with Manager on developing the calling guide & other program tools. Work with manager to develop list of targets based on criteria supplied by the Client such as revenue bands geography, industry SICs, or others, (if requested by the Client). Train and continuously develop the team on the programs objectives and company mythology.Empowering and equipping my team with the skills necessary to generate highly qualified sales leads for our clients.Ensuring feedback on trends and issues is collated and communicated effectively and efficiently to the client via focused weekly meetings.Managing the day to day operational relationship with clients.Ensuring that there is a continuous focus on campaign results by reviewing and analyzing daily results and key performance indicators.Managing the day to day operations and execution of programs in lead generation, seminar recruitment, appointment setting, account profiling, database development/cleansing, and survey work for major software clients .Ensured client satisfaction by meeting assign performance targets, and managing the program with ninety-eight percent accuracy.  Direct assistance in managing a team of over fifty telemarketing consultant executives working on large integrated B2B marketing campaigns for blue-chip technology clients across North America, Europe, Australia, New Zealand , India ,and across the Asian hemisphere.Initiated new campaign processes and best practices.Analyzed, prepared and summarized key program data and trends to provide market intelligence and recommendations to clients to help them improve their ROI on marketing programs.Recruited and trained new marketing research analyst and IT Solution consultant. Show less

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  Ethnic Vision Inc.

  Dec 2012 - Jun 2014

  Project Manager

  Responsibilities• Working with Managing Director, to develop project concepts and the requisite activities and tools to drive awareness and expansion of the projects. • Develop mechanisms and tools for identifying and recruiting potential strategic partners in the corporate sector.• Work with various media houses and TV stations to ensure adequate interest coverage and the overall promotion of the networks.• Assist in the recruitment of local , and regional international advertising interest.• Manage client relationships • Oversee the general management and execution of supported events and media relations in the stipulated region.• Recruit local and regional support teams and coordinate training of the support teams.• Oversee the management of recruitment of businesses, with the project tools and the distribution and assignment of business to be featured across the platforms.• Monitor the performance and progress of various tools in the stipulated region.• Conduct regular quality assurance checks with businesses to keep track of performance on the projects. Show less

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  LMKonnections Inc

  Jan 2017 - Aug 2019

  LMK Business Manager

  Purpose of the RoleTo lead, coach, mentor, develop and manage a team of SME Account Managers, Admins and Snr. Account Manager to achieve L M Konnections Inc. B2B team targets; contribute as needed to the team target monthly to ensure goals/targets are consistently exceeded in all territories operated in by L M Konnections Inc. B2B unit.

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  Instigo Sales Operations & Marketing Consultancy

  Sept 2019 - now

  Managing Director

  Ensuring the efficiency and effectiveness of a company's sales. Supports company's sales team by creating, evaluating, and optimizing data sets and sales applications.

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  Ontrac Telematics Corporation

  Dec 2019 - now

  Sales and Business Development Officer

  • Presenting, promoting, and selling Ontrac’s Automated Fleet Management Solution using solidarguments to existing and prospective customers.• Identifies sales targets and then reaches out to these companies through sales calls.• Demonstrates the uses of the Automated Fleet Management Solution to existing and potentialcustomers and works to close the sale.• Performing quotations, cost-benefit and needs analysis of existing/potential customers to meet theirneeds.• Develops proposals for tenders using the terms outlined in the Request for Proposal Document.• Keep tracks of jobs won against the sales target and provides status reports to the Operations Manager.• Once the sale has been closed, scan and submit the signed quotation from to the Operations Managerand Accounts.• Provides training on the Fleet Management unit after installation.• Share needed information with the Operations Manager and other colleagues to ensure timelycommunication and resolution.• Meet with the sales and marketing team on collaborating marketing efforts.• Identifies and evaluates new products or services for possible introduction into Ontrac.• Discuss possible avenues with the team and tests these products /service to determine viability withinthe markets.• Analyses new market potentials.• Conducts research works with the Operations Manager to determine the pricing point for newterritories.• Establishing, developing, and maintaining positive business and customer relationships. Show less