Andrea Raasch-Cano

Experience

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  Optica Latina

  Dec 2006 - Apr 2010

  Store Manager

  As the Store Manager, I was responsible for the daily operation and financial success of the store. Leading a team of 15, I focused on recruiting top talent and training to ensure we delivered an exceptional customer experience. We conducted patient eye exams and assisted in the selection of custom eyeglasses and contacts. Behind the scenes, I created sales strategy, handled accounting, payroll, inventory, and records management while maximizing revenue.

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  The Box NYC

  Aug 2009 - now

  Director Of Operations

  At The Box NYC, I started at the bottom and worked my way up. I gained hands-on experience throughout the operation, both back and front of house. Over time, I earned a promotion to Floor Manager and then Operations Manager, leading a team of 150 to bring this award-winning, experiential live theater production come alive. I handled all recruitment, hiring, and training. I managed vendor relationships and contracts. From a financial side, I monitored cash flow and produced financial reporting while seeking ways to cut cost. In addition, I served as the HR point person to handle all employee challenges and manage performance. KEY ACHIEVEMENTS► Defined and elevated all service standards, leading a shift to a more customer-centric business model..► Introduced a new reservation system to optimize the sales process. ► Enhanced data-driven decision-making with the implementation of payroll and expense reporting processes.► Rolled out Adobe Acrobat to modernize employee paperwork and use electronic filing. Show less

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  Profesional Business College

  May 2010 - Apr 2014

  Financial Aid Officer

  Working in the Financial Aid Office, I worked closely with students (current and prospective) to advise them on available funding and aid packages. I helped them complete FAFSA applications. In addition, I documented all paperwork to ensure funds were properly allocated. I was also heavily involved in new student orientation, supporting students in their transition to college life. I assisted with planning and execution of various events on campus. I also performed all entrance and exit interviews to meet state and federal guidelines. Show less

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  Zumba

  Jan 2014 - now

  Certified Zumba Instructor

  As a side gig, I became a Certified Zumba Instructor. During the pandemic, I expanded this role as my main job was impacted. Teaching Zumba, I loved to make fitness fun. I led upbeat group classes and helped participants build strength, expand their fitness capability, and achieve their goals. Building relationships and inspiring a fun environment, I gained a loyal following and made a positive impact.