Ketan Bhardwaj

Experience

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  KMG InfoTech Limited

  Jan 2017 - Jan 2018

  Client - HCIL Comtel Private limitedAccomplishments include: • Managed a team of 12 engineers, achieving an impressive 0.02% escalation rate against service level agreements• Monitored and resolved critical network issues at 70K+ remote sites, ensuring seamless operations for the top 20 Indian banks and 120+ servers• Collaborated closely with Government officials to maintain remote sites for the Ministry of Finance, Defence, and Oil & Petroleum, ensuring secure financial transactions and effective communication• Strengthened the capacity management team by orchestrating negotiation meetings with the client, yielding a remarkable 32% increase in overall business growth• Partnered in the recruitment process and coached 10+ fresh entrants, highlighting leadership and mentorship abilities Weniger anzeigen

  • Network Engineer

    Feb 2018 - Jan 2018

  • Trainee Intern

    Jan 2017 - Feb 2018
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  HCIL Comtel Private Limited

  Jan 2018 - Jan 2022

  Global Executive - Operations

  Client - CTBTO, United NationsAccomplishments include:• Supervised the operation and maintenance of 300+ remote sites in 196 countries, elevating network efficiency from 20% to 85%• Elevated network quality standards in over 180 countries, achieving Key Performance Indicator targets• Resolved network faults, meeting service level agreements and driving a 50% increase in revenue• Improved data transfer from remote sites to the headquarter by introducing innovations and streamlining network facilities, increasing efficiency by 20% Weniger anzeigen

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  Wipro

  Jan 2022 - Sept 2023

  Assistant Manager

  Client - GoogleAccomplishments include:• Orchestrated a team of analysts to optimize forecasting, budgeting, and strategic planning efforts, fostering effective communication and teamwork• Streamlined operational performance by implementing reporting structures, collaborating with the analytics team, and instituting best practices, resulting in a 15% increase in cost accuracy and a 10% reduction in budget overruns• Conducted debriefing sessions to enhance team focus on quality and adherence to contract compliance procedures, achieving a 95% compliance rate• Analyzed and enhanced major process metrics, documented root cause analyses (RCAs), and elevated quality standards, contributing to a 10% increase in process efficiency• Delivered invaluable data to the automation team, accelerating automation efforts, resulting in a 25% reduction in manual workload Weniger anzeigen

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  Deutsche Börse

  Jan 2024 - Aug 2024

  MBA Intern - IT Finance, Analytics & CI
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  Deutsche Börse

  Jan 2024 - now

  Senior Analyst | IT Finance