Larry Grant

Experience

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  Diam International

  Jan 2000 - Jan 2001

  Technical Support Specialist
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  Lufthansa Cargo

  Aug 2003 - Aug 2005

  Lead Agent/Tech Support

  Facilitated the timely distribution of information - via e-mail, telephone and mail to staff membersEntered data from incoming and outgoing flight sheets utilizing MS ExcelSetup and mapped end-user printersServed as Key Operator for all office machines, including copier, fax' and Pitney Bowe Assisted in trouble shooting hardware and software

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  TNT USA

  Dec 2005 - Jul 2006

  Brokerage Clerk/Tech Support

  Assisted in data entry and maintenance of order acknowledgements and other purchasing related dataPrepared invoices and payments, requisitions, purchase orders and other fiscal documentsFacilitated the timely distribution of information - via e-mail, telephone and mail to staff membersCompleted special projects as assigned by CIOSupported help desk and database managementSet up, configured, and assisted in trouble shooting Cisco Routers

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  Settlement Systems Inc.

  Jan 2007 - Mar 2009

  Technical Support Analyst

  Set up, configured, and assisted in trouble shooting Cisco Routers.Set up and configure new employee workstations.Set up and maintained Microsoft Outlook user accounts.Served as Key Operator for all office machines, including copier, fax' and Pitney Bowe. Accounts Receivable, Accounts Payable, Collections, Invoicing.Managed company payroll and financing using Quick Books.Assisted in data entry and maintenance of order acknowledgements and other purchasing related data.Prepared invoices and payments, requisitions, purchase orders and other fiscal documents.Facilitated the timely distribution of information - via e-mail, telephone and mail to staff members. Show less

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  National Grid

  Jan 2008 - Apr 2010

  IT Security Specialist

  Assisted in the conversion of Keyspan becoming National Grid by re-imaging and loading software on PC's and Laptops to National Grid standards.Converted from Unix to Windows XP Professional.Re-imaged and deployed over 2,000 PC's and Laptops company wide.Troubleshoot and complete assigned helpdesk tickets.Remotely Set-up and installed printers and drivers.Maintain printer queue and printer destinations using SQL.Set up and manage end-users MS Outlook accounts.Installed and set up Cisco VoIP Phones.Maintained phone system by contacting provider with any lan-line issues.Assisted End-users with common PC hardware and software problems via Telephone and remote software such as Dame ware.Provided end-user training via telephone on various Microsoft Office software and formats.Setup and mapped end-user printers.Re-imaged older Pc's and Laptop's to new company standardsSetup and configured Verizon air cards, and VPNUpgraded Pc's and Laptop with the correct RAM to run company softwareCreated weekly inventory logs for Pc's and Laptops Set up, configured, and assisted in trouble shooting Cisco RoutersSettlement Systems/ E-Med bill review Show less

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  Barnes & Noble

  Apr 2010 - Jul 2011

  Information Security Specialist

  D• Perform QA / UAT for newly administered applications, and application enhancements.• Maintain daily SLAs for service requests, and resolve trouble tickets – Remedy.• Train peers, and document technical processes and procedures.• Profile Administration, Access Management and End-user support – Billing, Collections, POS, Customer Care, Legacy Bills.• Compliance access reviews, RBAC Configuration and Maintenance, SOX / Audit Remediation.• VPN Administration via RSA (Soft Token) Authentication Manager.• Profile Propagation and Centralized Access Management – Sun Identity Manager, SMMAX SiteMinder, Active Directory.• Application Support and End User Conversions – DB2 (Billing, Collections), Oracle (Customer Care), VMS (POS), RACF (OnDemand CM), PL\SQL (RSS), and EWI. Show less

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  Verizon Wireless

  Jul 2011 - Mar 2014

  Information Security Analyst II

  • Perform QA / UAT for newly administered applications, and application enhancements.• Maintain daily SLAs for service requests, and resolve trouble tickets – Remedy.• Train peers, and document technical processes and procedures.• Profile Administration, Access Management and End-user support – Billing, Collections, POS, Customer Care, Legacy Bills.• Compliance access reviews, RBAC Configuration and Maintenance, SOX / Audit Remediation.• VPN Administration via RSA (Soft Token) Authentication Manager.• Profile Propagation and Centralized Access Management – Sun Identity Manager, SMMAX SiteMinder, Active Directory.• Application Support and End User Conversions – DB2 (Billing, Collections), Oracle (Customer Care), VMS (POS), RACF (OnDemand CM), PL\SQL (RSS), and EWI. Show less

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  Cricket Wireless

  Mar 2014 - Sept 2015

  Information Security Engineer

  •Establish plans and implements the policies and procedures to support the IT’s Help Desk, and lead the team in implementing excellent dealer support.•Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.•Implements standards regarding PC applications, equipment, and policies.•Manages the monitoring and maintenance of Retail Store IT systems.•Ensures the resolution of a maximum number of Dealer and Customer related incidents based on priority.•Provides professional leadership to the service delivery staff including; influencing, directing, managing, hiring, supervising, mentoring, training, and evaluating employees.•Acts as the face of Retail Operations Support to most of the organization and consistently demonstrates and encourages in others a high level of customer service and commitment to excellence in service delivery.•Demonstrates efforts for continuous improvements in departmental operations including decrease turnaround times, streamline work processes, and working cooperatively and jointly to provide quality seamless customer service. Show less

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  Center for Disease Control and Prevention (CDC)

  Sept 2015 - now

  Information Systems Security Engineer

  o Performed Specific performance requirements and tasks and task that involve advising the ISSO, system owners, project teams in the design and documentation of IT systems in order to meet NIST 800-53 and FISMA information security requirements.o Maintained current system inventory in the OCISO Trusted Agent Report, updated and reported, as well as security authorization and change management tracking and compliance documentationo Input, edited, and maintained Certification & Accreditation (C&A) data and artifacts in the OCISO trusted agent system to reflect security controls from NIST 800-53, and made sure the systems controls were compliant with FISMAo Scanned web applications and server operating systems using the CDC-supplied tools IBM AppScan® and Nessus Tenable ®.o Assisted system stewards in documenting and mitigating identified security issues with the CGH applications/systems. This was a requirement in order to create the Risk Assessment.o Responded to customer requests for non-standard software (Commercial-Off-the-Shelf [COTS], Government-Off-the-Shelf [GOTS] and open source/freeware) by completing tests using Security Content Automation Protocol (SCAP)-compliant tools, and checked for known IT Security vulnerabilities.o Scanned incoming portable media, including external hard drives, CD’s, DVD’s, and flash drives for malicious software as directed by the ISSO, in accordance with CDC OCISO policy and guidance.o Assisted Business Stewards with accurate and timely completion of Privacy Impact Assessments, or “PIA”. The PIA had to be in compliance with FISMA and also reflect the correct NIST 800-53 controls to be approved by Privacy. This was required for the Certification and Accreditation for process.o Assisted Business Stewards with completing and updating Social Security Number (SSN) Usage Exception requests as necessary for security authorization.o Supported development use and update of System of Records Notice (SORN) for supported systems Show less