Muriel Nicholas

Experience

• 

  Walmart

  Jul 2020 - Aug 2021

  Digital Personal Shopper/ E-Commerce Analyst

  Assisted customers in person and via telephone, addressing their wants and needs, • Work with databases and analyze customer data to identify trends, preferences, and buying patterns and to effectively attend to customer needs as well.• Providing a seamless online shopping experience for customers by leveraging databases, conducting data analysis & use algorithms and data from customer surveys, reviews, and past purchases to ensure their satisfaction.• Collaborated with team members to ensure an efficient workday• Maintained high customer satisfaction ratings through prompt order completion and effective product recommendations Show less

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  The Global Tech Experience

  May 2022 - Aug 2022

  Data Analyst Intern

  •• Led a team of 14 to enhance data analysis by implementing Excel functions such as VLOOKUP, HLOOKUP, INDEX-MATCH,pivot tables, and creating Tableau dashboards with view specific data and drill-down capabilities to see detailed data, improvingdata presentation for 5 projects.• Optimized MySQL database performance, achieving a 15% faster data retrieval for user applications through efficient schemadesign and indexing strategies.• Analyzed datasets of up to 100,000 records using regression analysis and hypothesis testing to uncover patterns and informstrategic decisions, presenting key findings in 3 detailed presentations.Key Accomplishments:• Developed a custom Excel macro that automated data cleaning and preprocessing which reduced preparation time by 20%,allowing the team to focus on additional strategic tasks and increasing project efficiency by 10%.. Show less

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  Rufadel Concept LLC

  May 2023 - Aug 2023

  Information Technology GRC Analyst Intern
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  Thanos Consulting LLC

  Aug 2023 - Dec 2023

  IT Security - Risk Analyst Intern
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  EvolveZ Agency

  Feb 2024 - May 2024

  Campus Brand Ambassador