Experience

• 

  Pestnow of virginia, llc

  Jun 2017 - Aug 2019

  Customer service representative

  • Learned entire line of company products & services, including prices and special discounts to be able to answer all customer calls quickly and efficiently• Received 110+ calls daily giving detailed, personalized, friendly, and polite service to ensure customer retention• Obtained calls from D.C., Maryland, and Virginia and communicated with customers in regard to 5 different company locations• Maintained a calm and cool composure with irate customers to ensure peaceful solutions• Communicated with customers with duties including scheduling services, acting as the liaison between realtors and customers, retrieving customer data, and cancelling services.• Collected source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software Show less

• 

  Bear chase brewing co.

  May 2018 - Aug 2019

  Social media marketing intern

  • Assisted in developing and implementing social media strategies • Launched their Facebook page, receiving over 3,600 followers in three months increasing brand awareness • Maintained strong social media and brand presence across Facebook and Instagram platforms• Successfully planned and executed campaigns on social media platforms including Facebook and Instagram• Created events and promotions through social media

• 

  Insight global

  Jul 2020 - Apr 2022

  • National Account Coordinator

    Jun 2021 - Apr 2022

  • Recruiter

    Jul 2020 - Jun 2021
• 

  Deloitte

  Apr 2022 - now

  Gps human capital consultant

  DHS OCIO Executive Correspondence