Experience

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  Studio cavicchioli baraldi - professional accountants

  Jan 2003 - Jun 2007

  Administrative and accounting assistant

  • Performed clerical tasks, processed general acounting, reconciliation, preparing reports, fact-checking.• Managed clerical needs of professionals, including administrative support, file management and stationery supplies.• Drafted and processed invoices, contracts and legal documents.• Lodged tax returns and VAT filings.• Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.

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  Eco synthesi ltd

  Oct 2007 - Apr 2008

  Administrative and accounting assistant

  • Performed clerical tasks, including processing and recording transactions, fact-checking, filing, administrative support.• Processed general and analytical Accounting.

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  Villa capriata srl

  Jun 2009 - Sept 2015

  • Wedding and Events: first point of contact for customers and stakeholders.• Received all the enquiries for wedding, banqueting and conference business, ensured timely and accurate response to convert them in increasing revenue.• Managed the whole event process organization, from the site inspection, proposal, negotiation, contract signature, payment collection and realization of the event.• Worked closely to customers to meet event goals, maintain deadlines and resolve complaints o service issues.• Planned, organized and executed simultaneous projects and activities to ensure the smooth delivery of the events collaborating with suppliers to troubleshoot and co-ordinate operations.• Fairs: logistic organization, active participation, follow up.• Designed promotional marketing material: brochures, leaflets, business cards, posters, web content. Show less

  • Event Organizer

    Jun 2009 - Sept 2015

  • Hospitality Manager

    Jun 2009 - Sept 2015
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  Ca’ la ghironda area museale

  Jan 2016 - Mar 2016

  Marketing trainee

  • Internship Project: commercial and promotional development plan.• Digital Marketing operations:- Designed promotional marketing material.- Handled mass email marketing operations.- Created social media posts to drive engagement.

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  National pen

  Aug 2016 - Jun 2020

  Account manager

  • Customer Relations Manager (CRM), dealt with 1200 business companies (B2B), sale of the wide product range through high volumes of outbound calls and tailored product offers;• Fostered positive relationships with customers to enhance loyalty and retention.• Effectively managed daily customer appointments, sales calls and account management tasks continually meeting sales objectives. • Handled customer concerns and complaints to resolve issues • Weekly Targets, achievement and exceeded of 100% of KPI. Show less

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  Artech design srl

  May 2023 - May 2024

  • Managing the whole process of orders working closely to the director for commercial offer and quotations.• Provided administrative support, accounting and finance duties, managing records, reporting financial information and complying with regulations.• Communication with the clients, handled customer concerns and issues.

  • Back Office Manager

    May 2023 - May 2024

  • Back Office

    May 2023 - May 2024