Jiji John

Experience

• 

  RR Donnelley

  Oct 2008 - Apr 2014

  • Liaising with the International clients at UK for the smooth functioning of Project.• Handling DG7 customer complaints.• Auditing project process and related documents.• Circulating performance reports to the Management including Company Director.• Coordination of the team.• Managing the Quality Assurance Team.• Controlling and ensuring the quality of the Contact Centre Team in main location and BCP location. (Trivandrum & Colombo)• Contribution & Implementation of Process improvement Ideas. Show less

  • Quality Assurance Specialist - Business Process Improvement

    Jan 2012 - Apr 2014

  • Senior Quality Controller

    Jan 2011 - Jan 2012

  • Quality Controller

    Apr 2010 - Jan 2011

  • Customer Services Associate

    Oct 2008 - Apr 2010
• 

  NAFFCO FZCO

  Apr 2014 - Apr 2018

  • Define and understand Scope in coordination with Engineering team and other stakeholders.• Coordinate with Resources on material delivery to execute the job as per the site requirement• Attending client meetings and assist with determination of project requirements.• Assisting PM in the drafting and issuance of project proposals, budgets and cash flows.• Preparing project organization and communication charts.• Tracking the progress and quality of work being performed by design disciplines/trades.• Effectively and accurately communicating relevant project information to the client and project team.• Identify and resolve issues and conflicts within the project team.• Monitoring project progress as per scheduled deadlines for various tasks & take necessary steps to ensure completion within time, cost, quality and effort parameters• Managing all documentation and information on the project• Track, analyze and communicate project risks and opportunities• Resolving any financial queries that are raised, including timely communication if extra budget is needed.• Overseeing procurement and communicating to procurement manager any issues arising• Reviewing the field inspection reports from Consultants throughout the lifecycle of the project.• Communicating ideas for improving company processes with a positive and constructive attitude.• Making aware Project Manager (PM) and others about project status and issues that may impact client relations• Arranging gate pass and related documents for employees with Clients & Partners.• Liaising with internal & external suppliers.• Monitoring the testing & commissioning team including Civil Defence Inspections and issuing Test Reports, Inspection Reports etc.• Coordinating with HR and maintaining records of hires, promotions, transfers, performance reviews, Increments, terminations, warnings and employee statistics. Show less • Attending client meetings and assist with determination of project requirements.• Assisting the PM in the drafting and issuance of project proposals, budgets, cash flows and preliminary schedules.• Preparing project organization and communication charts.• Tracking the progress and quality of work being performed by design disciplines/trades.• Effectively and accurately communicating relevant project information to the client and project team.• Ensuring client’s needs are met in a timely and cost effective manner.• Reviewing the field inspection reports from Consultants throughout the lifecycle of the project.• Issuing Letters of Intent, Test Reports, Inspection Reports etc.• Communicating ideas for improving company processes with a positive and constructive attitude.• Making aware Project Manager (PM) and others about project status and issues that may impact client relations• Liaising with internal & external suppliers.• Monitoring the testing & commissioning team including Civil Defence Inspections.• Assisting PM for recruiting process. Show less • Attending client meetings and assist with determination of project requirements.• Preparing project organization and communication charts.• Ensuring client’s needs are met in a timely and cost effective manner.• Reviewing the field inspection reports from Consultants throughout the lifecycle of the project.• Communicating ideas for improving company processes with a positive and constructive attitude.• Making aware Project Manager (PM) and others about project status and issues that may impact client relations• Arranging gate pass and related documents for employees with Clients & Partners.• Liaising with internal & external suppliers.• Monitoring the testing & commissioning team including Civil Defence Inspections.• Coordinating with HR and maintaining records of hires, promotions, transfers, performance reviews, Increments, terminations, warnings and employee statistics. Show less

  • Sr. ELV Planning Officer

    Apr 2017 - Apr 2018

  • Sr. Project Coordinator

    Apr 2016 - Apr 2017

  • Project Coordinator

    Apr 2014 - Apr 2016
• 

  Emirates Captain Safety & Security Devices

  May 2018 - now

  * Develop maintenance procedures and ensure implementation* Annual maintenance contract compliance * Carry out inspections of the facilities to identify and resolve issues* Plan and oversee all repair and installation activities* Allocate workload as and when required* Monitor expenses and control the budget for maintenance* Manage relationships with contractors and service providers* Keep maintenance logs and report on daily activities* Manage P&L requirements as per company terms* Ensure health and safety policies are complied with local regulations. Show less • Supervise and lead all service and maintenance day to day operations of the department.• Ensuring all Service and maintenance service request are being attended within the SLA period.• AMC Sales support - Estimation and Negotiation for contract awarding• Civil Defense Contract Attestation process.• Assistance for Civil Defense Inspections to obtain Safety Certificate.• General Awareness training for clients regarding the importance of Fire Life Safety Systems.• Business Support Solutions, Market Analysis & Business performance improvement.• Ensuring that all AMC requests are attending in accordance with Civil Defense/UAE Life Safety Code/NFPA requirements.• Adherence of QHSE regulations in all sites.• Develop maintenance procedures and ensure implementation • Plan and oversee all repair and installation activities • Allocate workload and supervise Admin & Site staffs• Monitor expenses and control the budget for maintenance • Manage relationships with contractors and service providers Show less • Delegating maintenance tasks to the rest of the team, and finding relevant vendors and service providers.• Developing maintenance plans and implementing them.• Keeping track of supply and material inventories.• Purchasing any equipment, tools, or materials that may be required.• Review all services reports generated inside maintenance departments• Prepare and submit rectification quotations to the clients by obtaining required management approvals.• Notifying clients and authorities prior to maintenance and rectification schedules in coordination with engineers.• Follow up for the submitted rectification proposals for approval in coordination with concerned engineers in main dept.• Coordinate with suppliers for materials pricing.• Ensure all service reports from main departments are received from all teams on daily basis.• Maintain details of emergency calls attended in each facility in coordination with engineers.• Submitting AMC contracts & renewals to clients and obtain approval on time in coordination with engineers.• ensure all service reports are reviewed by engineers and managers before submitting to clients.• Communicate site conditions with clients before and after rectifications. Show less

  • Head of Department - Services & Maintenance

    Oct 2023 - now

  • Operations Lead - Fire Life Safety Systems

    Sept 2022 - Oct 2023

  • Sr Coordinator - Service & Maintenance

    May 2018 - Sept 2022