Ausaf Hussain

Experience

• 

  Cognizant

  Sept 2018 - Aug 2020

  Associate

  • Developed a chat-bot for Lykos India which provides answers to queries of users and helped reduce the calls received by customer support team by 7%.• Designed a logging feature which stores the conversations between user and chat-bot for future analysis. All the conversation logs were stored in the database with the conversation of each session being stored separately.• Developed an automation script which collects all questions which were not answered by chat-botand sends them on a mail on a weekly basis.• Used various AWS services with backend code in Python to create the natural language processingmodel of chatbot, find the intent of users, fetch data from database needed to create the responseand return the response to users.• Discussed project progress with client and selected customers, collected feedback on different stages and directly addressed concerns.• Technologies used - Python, SQL, AWS ( Lex, Lambda, Relational Database Service, S3, Simple Email Service, Cloudwatch, API Gateway ) Show less

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  Morgan Stanley

  Sept 2020 - now

  • Manager

    Jan 2022 - now

  • Senior Associate

    Sept 2020 - Jan 2022