Experience

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  Trading company "sport line"

  Mar 2011 - Dec 2012

  Procurement manager

  Provided procurement of the sports equipment to the biggest facilities all over the country.Negotiated with numerous international partners - USA, Germany, Sweden, Finland, Japan, Poland, France, China, Italy, Spain, Switzerland.Participated in the preparation of facilities for world sport events and championships as interpreter and on-site technical support.

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  Yandex

  Jun 2013 - May 2016

  Customer success manager

  - Responsible for development and support of top 700 partners of Russian leading search engine (Yandex) achieving annual increase of CTR and revenue.- Cumulatively managed over 700 partners. - Maintained revenue growth, launched and updated numerous advertising campaigns: Yandex.Direct, Yandex.Market (price comparison model), Yandex.Maps, Media campaigns.- Organized and conducted a customer care project - provided the survey among partners and changed the “Help” page for advertisers.- Hosted 10+ public presentations - introduced new features and new products to partners. Show less

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  Yandex.market

  May 2016 - Sept 2022

  - Was responsible for acquiring, support, and development of 1200+ partners of the Russian leading e-commerce platform - Yandex.Market. Increased revenue and GMV of the top clients of the marketplace by 25%.- Led 2 independent teams: customer support and key account managers.- Responsible for the claims and conflict resolution.- Increased customer satisfaction up to 27% Y2Y.- Reduced response time to less than 1,5h per reply, and ensured SLA is met.- Increased revenue of top e-commerce partners through the optimization of paid campaigns by 25% Y2Y.- Provided deep marketing and support analytics. Show less

  • Team Lead

    Mar 2021 - Sept 2022

  • Senior Customer Success Manager

    May 2016 - Mar 2021
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  Unity

  Sept 2022 - Jan 2023

  Partner growth manager

  - Evaluated and optimized user acquisition campaigns for over 100 partners utilizing BI tools, providing strategic guidance and implementing enhancements.- Identified growth opportunities for up to 50 advertising partners at Unity.- Advised and facilitated the launch of the Webinar Project, contributing to its successful implementation.

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  Stealth startup

  Jun 2023 - Jun 2024

  Project manager business development

  - Conducted a comprehensive analysis of existing sales processes to identify areas for improvement.Diagnosed the gaps in sales processes, restructured and optimized the sales organization for a 15-member team.- Spearheaded the design and implementation of a revamped compensation model for the sales and customer success teams.- Automated the lead generation process, achieving a capacity of generating up to 1000 leads/day.- Developed, tested, and automated a streamlined outreach process.- Executed a cleanup of the Customer Relationship Management (CRM) system, ensuring data accuracy and organizational efficiency.- Led the transition of the sales team from Salesforce to Hubspot, providing comprehensive analysis, roadmapping all sales related processes and ensuring smooth and prompt onboarding and training. Show less

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  Gamerefinery, a liftoff company

  Jul 2024 - now

  Customer success manager