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Tom McCorkel

Tom McCorkel

Customer Support Representative

Followers of Tom McCorkel203 followers
location of Tom McCorkelCookeville, Tennessee, United States

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  • Timeline

  • About me

    Cloud Infrastructure Engineer at Cloud at Work

  • Education

    • Florida Career Institute

      1998 - 1999
      Career Education Computer Electronics and Networking

    • Bartow High School

      1994 - 1998
      High School

  • Experience

    • Software Spectrum

      Jan 1999 - Jan 2002
      Customer Support Representative

      Provide support for America Online.

    • Sage

      Aug 2002 - Oct 2005
      Technical Support Representative

      Provide support for Abra Suite and other Abra products.

    • BMC Software

      Oct 2005 - May 2018
      Staff Specialist Technical Support Analyst

      Provided support to customers and partners using FootPrints. As a senior support rep, I often provide training, guidance, and additional assistance to members of my department, as well as outside the department. Additionally, I led the dispatch team, responsible for reviewing and distributing incoming tickets to the rest of the team based on skill and difficulty. In the past, I have also provided support and training for other BMC products, including both Track-It! and Client Management.

    • Vision Critical

      May 2018 - Apr 2020
      Training Specialist

    • Net at Work

      Jul 2020 - Mar 2021
      Implementation Specialist

    • Team Rubicon

      Sept 2020 - Mar 2021
      Cookeville City Administrator

    • Cloud at Work

      Mar 2021 - now

      • Cloud Infrastructure Engineer

        Nov 2023 - now

      • Cloud Operations Team Lead

        Jan 2023 - Oct 2023

      • Cloud Support Specialist II

        Mar 2021 - Jan 2023

  • Licenses & Certifications

    • Vision Critical Certified Professional

      Vision Critical
      Dec 2018

    • IS-00100.c - Introduction to Incident Command System, ICS-100

      FEMA
      Apr 2020

    • Learning GDPR

      LinkedIn
      May 2018
      View certificate certificate

    • Developing Business Acumen

      LinkedIn
      May 2018
      View certificate certificate

    • Business Etiquette: Phone, Email, and Text

      LinkedIn
      May 2018
      View certificate certificate

    • Interpersonal Communication

      LinkedIn
      May 2018
      View certificate certificate

    • IS-00700.b - An Introduction to the National Incident Management System

      FEMA
      Apr 2020

    • Vision Critical Certified Administrator

      Vision Critical
      Dec 2018

    • Connecting with Peers in the Workplace (2014)

      LinkedIn
      May 2018
      View certificate certificate

  • Volunteer Experience

    • General Responder

      Issued by Team Rubicon on Apr 2020
      Team RubiconAssociated with Tom McCorkel

    • Board member for an NPO

      Issued by Engage Church on Jan 2014
      Engage ChurchAssociated with Tom McCorkel