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Tom McCorkel

Tom mccorkel

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location of Tom McCorkelCookeville, Tennessee, United States
Phone number of Tom McCorkelView Mobile No.
Followers of Tom McCorkel203 followers

  • Timeline

  • About me

    Cloud Infrastructure Engineer at Cloud at Work

  • Education

    • Florida career institute

      1998 - 1999
      Career education computer electronics and networking

    • Bartow high school

      1994 - 1998
      High school

  • Experience

    • Software spectrum

      Jan 1999 - Jan 2002
      Customer support representative

      Provide support for America Online.

    • Sage

      Aug 2002 - Oct 2005
      Technical support representative

      Provide support for Abra Suite and other Abra products.

    • Bmc software

      Oct 2005 - May 2018
      Staff specialist technical support analyst

      Provided support to customers and partners using FootPrints. As a senior support rep, I often provide training, guidance, and additional assistance to members of my department, as well as outside the department. Additionally, I led the dispatch team, responsible for reviewing and distributing incoming tickets to the rest of the team based on skill and difficulty. In the past, I have also provided support and training for other BMC products, including both Track-It! and Client Management.

    • Vision critical

      May 2018 - Apr 2020
      Training specialist

    • Net at work

      Jul 2020 - Mar 2021
      Implementation specialist

    • Team rubicon

      Sept 2020 - Mar 2021
      Cookeville city administrator

    • Cloud at work

      Mar 2021 - now

      • Cloud Infrastructure Engineer

        Nov 2023 - now

      • Cloud Operations Team Lead

        Jan 2023 - Oct 2023

      • Cloud Support Specialist II

        Mar 2021 - Jan 2023

  • Licenses & Certifications

    • Vision critical certified professional

      Vision critical
      Dec 2018

    • Is-00100.c - introduction to incident command system, ics-100

      Fema
      Apr 2020

    • Learning gdpr

      Linkedin
      May 2018
      View certificate certificate

    • Developing business acumen

      Linkedin
      May 2018
      View certificate certificate

    • Business etiquette: phone, email, and text

      Linkedin
      May 2018
      View certificate certificate

    • Interpersonal communication

      Linkedin
      May 2018
      View certificate certificate

    • Is-00700.b - an introduction to the national incident management system

      Fema
      Apr 2020

    • Vision critical certified administrator

      Vision critical
      Dec 2018

    • Connecting with peers in the workplace (2014)

      Linkedin
      May 2018
      View certificate certificate

  • Volunteer Experience

    • General Responder

      Issued by Team Rubicon on Apr 2020
      Team RubiconAssociated with Tom McCorkel

    • Board member for an NPO

      Issued by Engage Church on Jan 2014
      Engage ChurchAssociated with Tom McCorkel