Experience

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  Kalash services pvt. ltd.

  Jul 2018 - Apr 2019

  It support representative (itsr) for worldlink communications

  => Call Management - Manage incoming calls promptly and efficiently, ensuring a high level of customer service.=> Customer Inquiry Handling - Handle customer inquiries by providing accurate, valid and complete information, employing appropriate methods to convey information effectively.=> Complaint Resolution - Manage customer complaints by obtaining and examining all relevant information to assess the validity of complaints and determine possible causes. => Problem-solving - Provide appropriate solutions and alternatives to address customer concerns, demonstrating a commitment to resolving issues within specified time limits. => Time Management - Efficiently handle customer concerns within designed time limits, prioritizing tasks to ensure timely resolutions. => Communication Skills - Utilize effective communication skills to convey information clearly and concisely, fostering positive interactions with customers. Show less

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  Infotech services

  Apr 2019 - Nov 2019

  Junior assistant(retail customer care) for worldlink communications

  As a Junior Assistant(Retail Customer Care), my core duty was to Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken, build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction moreover handle customer complaints, obtain and examine all relevant information to assess validity of complaints and to determine possible causes, field visit to the customer and determine the internet connection is strong or week. Show less

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  Herald college kathmandu

  Feb 2021 - Dec 2023

  As Tutor, my primary role is to instruct the module and assist the module leader in designing and planning the curriculum for the course/module : Collaborative Development , Object-Oriented Design and Programming for 2nd Year BCS students as well as Fundamentals of Computing for 1st Year BCS students.The Collaborative Development module focuses on software engineering and principles of software development techniques. It involves all phases, including conceptualization, wireframes, UML diagrams,Git and GitHub, testing and developing digital systems such as interfaces and emerging technological innovations. The module will expose the students to the recent developments and state of the art techniques used to create and evaluate interactive systems. The module's content will focus on the methodologies for achieving team work and usable systems while detailing the engineering experience aspects used in leading software companies.The Object-Oriented Design and Programming module focuses on the Java programming language for OOPs concept. Along with the concept, students gain practical knowledge of implementing it as well as data structure, JDBC and GUI. The module enhances students to implement theoretical knowledge into practical knowledge.The Fundamentals of Computing module focus on the ground level knowledge of computing. The module will reveal to students how computers perform operations, logic gates, memory management and different types of operating systems in today's generation. Students will have hands-on experience on the Linux operating system and it's command. Database module of the summer class focuses on providing knowledge of SQL, NOSQL Normalization ER diagrams, Schema with practical implementation along with projects.Course Details - https://heraldcollege.edu.np/bachelors-in-computer-science**Affiliated with the UNIVERSITY OF WOLVERHAMPTON** Show less As GTA, my primary role is to assist Module Leader, Lecturer and Tutor in the module content or module material delivered to the students in an online platform or in the class. To assist students in tutorial and workshop classes to clear up the concept. To be available outside the class to grab the missing concept or misconception about the topic for students.Course Details - https://heraldcollege.edu.np/bachelors-in-computer-science**Affiliated with the UNIVERSITY OF WOLVERHAMPTON** Show less

  • Academic Tutor

    May 2021 - Dec 2023

  • Graduate Teaching Assistant - GTA

    Feb 2021 - May 2021
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  Code vatika

  Jun 2021 - now

  Software engineer

  => Project Leadership and Delivery - Managed end-to-end development of content management system, leading a team of three developers to successful, on-time delivery.=> Technical Architecture and Design - Designed scalable and modular software architecture for Portfolio Management System and User - Authentication System, contributing to a 30% improvement in overall system performance.=> Codebase Improvement - Introduced design patterns and coding standards, leading to a more cohesive and efficient development process=> Cross-Functional Collaboration - Actively participated in sprint planning and retrospectives, promoting a collaborative and agile development environment. => Mentorship and Team Development - Mentored junior developers, fostering a culture of continuous learning and skill development within the team. Show less

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  Iims college

  Jan 2024 - now

  Academician