Mario Smith

Experience

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  United States Army

  Sept 2009 - Mar 2018

  Served as the 25th ID Assistant COMSEC Account Manager (ACAM); responsible for daily COMSEC operations and management of a forward deployable tactical Infantry Division to include; 29 sub-hand receipt holders, oversight of three subordinate Brigades an one Headquarters Battalion, in support of USARPAC, PACOM, UFSK, and USARK missions; maintained the Battalions Key Variable Management Plan, responsible for the requisition, distributon, and all COMSEC material and management of the unit Defense Courier Service (DCS) account. Show less Planned, supervised, and integrated the installation, operation, and maintenance of Combat Net Radio (CNR), to include; radio, wire and battlefield automated systems and Blue Force Trackers (BFT) for a Combat Aviation Brigade in support of the 101st Airborne Division; provided unit level training for automation and communication systems and signal support equipment; assisted in staff supervision of information services; responsible for the protection and security of Communication Security (COMSEC). Show less Installed, maintained and troubleshooted signal support equipment and terminal devices. Operated on radios, wires, cables and data distribution systems. Maintain selected electronic devices. Performed signal support functions, to include providing technical assistance and training for user owned and operated automated telecommunication computer systems, local area networks and routers; signal communications and support electronic equipment and satellite radio and communications equipment. Prepared maintenance and supply requests for unit level signal support. Operated and performed preventive maintenance checks and services (PMCS) on assigned vehicles and power generators. Show less

  • Key Account Manager

    May 2017 - Mar 2018

  • Signal Support Staff NCO

    Oct 2015 - May 2017

  • Computer Network Defense Plans NCO

    Mar 2015 - Oct 2015

  • Telecommunications Team Lead

    May 2012 - Mar 2015

  • Signal Support System Specialist

    Sept 2009 - May 2012
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  Unisys

  Aug 2018 - Aug 2019

  Army Enterprise Service Desk

  Provided technical support for all Continental United States (CONUS) U.S. Army and affiliates. Responsible for providing technical support of U.S. Army systems, and/or applications for users on classified and non-classified networks. Assisted with questions about installation, operation, configuration, customization, and usage of products and software. Applied diagnostic techniques to identify problems, investigated causes and recommend solutions to correct failures. Escalated only the most complex issues to Field Engineering for on-site troubleshooting and repairs. Show less

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  SAIC

  Aug 2019 - Aug 2020

  Air Force Computer Operations Supervisor

  Responsible for first and second level support for networking and application issues; diagnosing, resolving requests from users and escalating complex problems to the appropriate groups or personal for the Air Force. Assisted in the initial setup of 88 government workstations for 24/7 EITaaS deployment. Supervised and instructed service desk members in active directory help desk support of Government computers and users.

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  KAMIND IT

  Jun 2021 - Oct 2022

  Microsoft Cloud Support Engineer

  · Provide overall Microsoft 365 expertise including strong knowledge of Azure Active Directory, Azure, Windows 10 and related cloud technologies.· Maintain a relevant technical understanding of Microsoft security products.· Windows server administration and AD management troubleshooting.· Provide system support and maintain uptime as defined by the company's SLA.· Microsoft Teams and Teams Calling experience.· Collaborate with internal team members in the support of cloud environments.· Document system configurations, standards and procedures.· Stay current on all things Microsoft 365, including changes and updates, licensing, roadmaps and releases, and third-party solutions.· Managing Client Azure backup services.· Support the organization in adopting and leveraging the Microsoft 365 suite.· Management of Fortinet firewall services.· On board clients to KAMIND support and security solutions.· Customer interaction and meetings to determine needs and requirements.· Onsite visits to customers required when needed. Safe distancing protocols.· Adherence to Company’s core values.· Acquire and maintain necessary and relevant Microsoft technical certifications. Show less

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  Transportation Security Administration (TSA)

  Oct 2022 - Dec 2022

  CyberSecurity Analyst
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  Coalition of Black Men

  Jan 2023 - now

  Director of Health and Wellness