Evan Long, MBA

Experience

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  Housing and Residence Life

  Aug 2011 - May 2013

  Resident Director

  • Indirectly supervised 6 Resident Advisors in a co-ed apartment complex with 336 beds.• Oversaw the operations and support services for 336 residential students. • Established work schedules, facilitate conflict resolution and assist in the planning and implementation of events.• Planned and led activities to develop students' physical, emotional, and social growth.• Helped establish and monitor individual and program objectives

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  UNC Pembroke

  Aug 2011 - May 2012

  Association of Campus Entertainment
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  Office for Community and Civic Engagement

  Aug 2012 - Jul 2014

  Resource Center Manager

  • Identified and developed solutions for a growing need within the student population. • Established an on-campus resource center that includes a food pantry, and service-learning lab and served over 200 …individuals within the first year.• Managed the day-to-day operations of the resource center including inventory management, organizing, marketing, staff and volunteer management, planning, and implementation.• Planed and implemented programs to alleviate and raise awareness of hunger and homelessness.• Achieved objectives by leveraging internal resources and collaborating with colleagues. Show less

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  Wells Fargo Home Mortgage

  Sept 2015 - Nov 2016

  Loan Servicing Specialist III

  • Managed a diverse pipeline of approximately 1,200 loans navigating the intricate landscape of foreclosure proceedings, meticulously adhering to varying state laws and regulations.• Played a pivotal role in the Loan Servicing functional area by conducting comprehensive reviews, thorough research, and intricate analysis of moderately complex foreclosure mortgages, ensuring accurate and timely processing.• Delivered exceptional customer service by promptly responding to written and phone inquiries of moderate to high complexity from attorneys, vendors, and internal stakeholders, maintaining superior process performance standards.• Demonstrated leadership by actively participating in the training and professional development of new team members, fostering a collaborative and supportive work environment.• Leveraged independent judgment to meticulously review mortgages in foreclosure, meticulously ensuring compliance with federal, state, client, and company policies, procedures, and regulations.• Upheld stringent compliance standards by ensuring timely processing and updates, with a commitment to meeting regulatory requirements within 24 to 48 hours.• Conducted in-depth analysis and research into issues arising in the foreclosure process, proactively ensuring swift resolution and maintaining project timelines.• Maintained meticulous adherence to federal regulations and corporate guidelines, fostering a culture of compliance and integrity within the organization.• Acted as a knowledgeable resource, confidently answering questions, and providing assistance related to all aspects of the foreclosure process, fostering trust and credibility among stakeholders. Show less

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  University of North Carolina at Pembroke

  Nov 2016 - now

  • Spearhead strategic facilitation of academic service-learning connections, fostering impactful collaborations across campus and the community.• Develop and maintain relationships with community agencies across a nine-county region, facilitating collaborative opportunities for curriculum implementation and experiential learning.• Proactively engage the campus community in purposeful activities and programs, align initiatives with community needs, and nurture relationships with students, faculty, staff, and community stakeholders.• Provide operational oversight for the integration of community service opportunities with UNCP's academic mission, ensuring alignment with institutional goals.• Manage data collection, assessment, and reporting on program effectiveness, informing continuous improvement and strategic decision-making.• Facilitate faculty development opportunities and provided academic advisement to students, promoting the integration of theory to practice through experiential learning.• Led the faculty oversight committee to enhance and maintain service-learning initiatives, conducting regular reviews of campus-wide criteria and providing faculty development opportunities for continual growth.• Review and connect all new or revised courses on campus that incorporated service-learning to community partners. • Collect and assess data on student learning, community impact, and experience.• Engage in fundraising, including grant writing and management, to expand services for students.• Budget oversight of around $133,000.00 utilizing the Ellucian Banner software system.• Supervise and support one professional staff member and eleven student staff positions.• Support oversight of the daily operation of the on-campus food pantry. Show less • Establish and maintain collaborative relationships and communication with faculty and staff with key University departments and counselors at Community Colleges.• Develop and implement recruitment activities and presentations with students at Community Colleges system-wide.• Collaborate with Community College partners to provide mutual student support and to strengthen relationships.• Assist in the development and implementation of in-person and virtual information sessions to better prepare students for transitioning into UNCP.• Arrange campus visits to orient students to place, space and key departments. • Assist students with completing the FAFSA and review students’ financial aid packages to assure maximum aid is obtained and that the student understands their aid packages.• Conduct financial literacy one on one and group meetings in person where possible and virtually.• Provide individual support to students in the retention cohorts on site and on partner campuses.• Collaborate with faculty and University College advisors to assess connectedness, service support. • Develop and maintain an early warning system to determine which students are academically struggling and may need intervention to address students’ registering for upcoming semesters.• Assist in arranging activities and celebrations to advance cohesion and peer support.• Assist students with exploring career and job opportunities through job readiness skills, resume development, and interviewing skills.• Maintain all required statistical and narrative documentation and demographic case notes. Show less • Analyze and report assessment data to provide formative feedback aimed to enhance student satisfaction and retention. • Plan, develop, and implement programs, educational activities, and events that embody personal development, diversity ...and inclusion, academic support, civility, and citizenship. • Develop relationships with residents of an apartment complex with 526 residential students. • Support university events to recruit and retain students during open house and orientation.• Aided the expansion and opening of 4 new buildings to include 192 new beds for a state project completed in 7 months.• Supervise work responsibilities for 15 student employees, and an Administrative Support Associate.• Assisted with Resident Advisor hiring, training, and staff appreciation. • Manage programming budgets totaling $12,000.• Facilitate judicial conduct hearings for alleged housing policy violations.• Perform on-call duty responsibilities on a rotating basis as professional staff contact on nights and weekends.• Respond to emergency and crisis situations while working cooperatively with support service offices on campus. Show less

  • Director of Leadership, Learning & Community

    Aug 2024 - now

  • Associate Director for Service-Learning

    Jul 2022 - Aug 2024

  • Transfer Transition Advocate

    Apr 2021 - Jun 2022

  • Student Services Specialist

    Nov 2016 - Apr 2021