
Rifat Bin Junayed
Customer Service Manager

Connect with Rifat Bin Junayed to Send Message
Connect
Connect with Rifat Bin Junayed to Send Message
ConnectTimeline
About me
Digital Banking Advisor
Education

Junior Laboratory High School
2002 - 2012High School Diploma Business/Commerce, General 4.0Activities and Societies: Music club, Debate team Completed my highschool degree with Business studies and Commerce as main focus.

Ideal School and College
2012 - 2014Diploma Business/Commerce, General 3.95Successfully completed my business diploma with focus on Accounting, Business Administration, Business Entrepreneurship and management.

Memorial University of Newfoundland
2017 - 2022IBA Criminology and Spanish 3.0
Experience

Grameenphone Ltd
Apr 2015 - Apr 2016Customer Service ManagerProvide one-stop quality customer service to ensure positive customer experience.Proactively inform customers regarding the products and offers being provided by the company. Maintain targeted sales through inbound and outbound contacts.Capture customer insights and de-escalate critical issues and complaints while providing timely feedback.

Wilson Fuel Co. Limited
May 2017 - Apr 2023SupervisorComplete daily inventory inspections to ensure maximum product quality and enhance satisfaction. Administrating back-office paperwork and inserting the information in the company’s computer network system. Organizing the physical papers, documents, and receipts in accordance with the company needs. Perform visual and quality site check to increase safety of both the clients and the staff.Generate schedules in respect with the staff availability and company allocated hour budget. Resolve customer concerns and inform them about the services and merchandise. Compose payroll, manage security and first aid training. Show less

S & P Data
Apr 2020 - Nov 2021Customer Service RepresentativeAnswer customer’s general query and help them with the service network and promotional packages.Setting up bill payments and check on their concerns regarding their phone lease related issues. Finding cost effective and satisfying plans from the pre-existing and valid packages offered by the company to meet the customer’s needs. Resolving any issue that arises with the customer to prevent them from leaving the company. Match competition’s offer to the customer and prevent them from opting out to go to choose other company’s services. Show less

RBC
Dec 2021 - nowServe clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch. Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact and Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions to name a few task on this exciting job. Show less
Digital Banking Advisor
Mar 2023 - nowRBC Advisor
Jun 2022 - Apr 2023Client Advisor
Dec 2021 - Jun 2022
Licenses & Certifications

PFSA
Canadian Securities InstituteDec 2023- View certificate

Investment Funds in Canada (IFC)
Canadian Securities InstituteApr 2023
Volunteer Experience
Team Lead Manager
Issued by Roopbaan on Dec 2014
Associated with Rifat Bin JunayedVolunteer Staff
Issued by Boys of Bangladesh on Jan 2015
Associated with Rifat Bin JunayedCo-Chair
Issued by St. John's Pride on Oct 2019
Associated with Rifat Bin Junayed
Languages
- spSpanish
- beBengali
- hiHindi
- enEnglish
Recommendations

Amber warner
Regional Property Manager at The NRP Group LLCCleveland, Ohio, United States
Arunkumar ravi
Professionally experienced in Supply Chain Management Domain for 6.2 yearsChennai, Tamil Nadu, India
Fiona martin
Personal Assistant to Managing Director, Brewing & Brands at Greene KingBury St Edmunds, England, United Kingdom
Shaina moore, sphr, shrm-scp
HR Director, Riverside Health SystemNewport News, Virginia, United States
Paul hallet
Student in BBA Business and Administration Management / Etudiant en BUT Gestion des Entreprises et d...Fontainebleau, Île-de-France, France
Kimberly greene, cptm, master trainer, m.s.
Learning and DevelopmentApplied Medical
Mohammad halajian
Organizer of International Iran stone expoIran
Tom piotelat
Ingénieur Commercial Grands Comptes CollectivitésParis, Île-de-France, France
Alex kirubhakaran
Business Analyst Student @MQUSydney, New South Wales, Australia
Dr.jayakishna balajee c
General Dentist with DOH License ~ Golden Visa HolderAbu Dhabi Emirate, United Arab Emirates
Gianluca federico balistreri
IT-Support Technician Warner Bros. DiscoveryMunique, Baviera, Alemanha
Jonathan slim mora
CMO, Marketing Manager COLOMBIA | Full Stack Marketer | Sustainability | Climate Change | Carbon Mar...Bogota, D.C., Capital District, Colombia
Krisztián jakab
Real Estate Development / Real Estate Investment / Asset ManagementHungary
Maha alqasem
French language and translationRiyadh, Saudi Arabia
Shreyanka bhattacharyya
Open to work as a microbiologistKolkata, West Bengal, India
Deepika uppada
Marketing Automation Enthusiast ||Ranger|| EX-Salesforce|| 6X CertifiedAndhra Pradesh, India
Umesh gupta
Chartered AccountantLucknow, Uttar Pradesh, India
Genadij cernousan
Chief Engineer at Rederij Groen BVLithuania
Onuorah malachy
Wellhead maintenance Engineer at Divine Flames & Energy InternationalNigeria
Heidi s. von moranville
Markedskoordinator/Digital markedsførerLørenskog, Viken, Norway
...