Rifat Bin Junayed

Experience

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  Grameenphone Ltd

  Apr 2015 - Apr 2016

  Customer Service Manager

  Provide one-stop quality customer service to ensure positive customer experience.Proactively inform customers regarding the products and offers being provided by the company. Maintain targeted sales through inbound and outbound contacts.Capture customer insights and de-escalate critical issues and complaints while providing timely feedback.

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  Wilson Fuel Co. Limited

  May 2017 - Apr 2023

  Supervisor

  Complete daily inventory inspections to ensure maximum product quality and enhance satisfaction. Administrating back-office paperwork and inserting the information in the company’s computer network system. Organizing the physical papers, documents, and receipts in accordance with the company needs. Perform visual and quality site check to increase safety of both the clients and the staff.Generate schedules in respect with the staff availability and company allocated hour budget. Resolve customer concerns and inform them about the services and merchandise. Compose payroll, manage security and first aid training. Show less

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  S & P Data

  Apr 2020 - Nov 2021

  Customer Service Representative

  Answer customer’s general query and help them with the service network and promotional packages.Setting up bill payments and check on their concerns regarding their phone lease related issues. Finding cost effective and satisfying plans from the pre-existing and valid packages offered by the company to meet the customer’s needs. Resolving any issue that arises with the customer to prevent them from leaving the company. Match competition’s offer to the customer and prevent them from opting out to go to choose other company’s services. Show less

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  RBC

  Dec 2021 - now

  Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch. Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact and Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions to name a few task on this exciting job. Show less

  • Digital Banking Advisor

    Mar 2023 - now

  • RBC Advisor

    Jun 2022 - Apr 2023

  • Client Advisor

    Dec 2021 - Jun 2022