Alex Kirubhakaran

Experience

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  Shortfundly - IndieFilm | FilmFestival | Audition | Crowdfunding | Brand Offer | Promo | More...

  Nov 2017 - Jan 2018

  Graphic Design Intern

  Designed Posters for the Social Media Pages and Blogs using Photoshop and Canvas tools.

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  Pickyourtrail

  May 2019 - Jul 2022

  - Part of the Customer Experience team that handles domestic staycations and International Trips. - Part of the dedicated team that is responsible for the on-trip issues raised 24*7 and deliver faster resolutions helping to increase the overall CX score. - Worked with the Affiliate Sales team and lead the operations in the CRED channel which was responsible for 5+ Million INR revenue in the month of Dec 2020. - Onboarded Customers from CRED and reached out to leads, converting an average of 5 Customers per day. Show less - As part of the Customer Happiness Team, Provided support to more than 500 travellers travelling to the regions of Europe, ANZ, Thailand, Singapore and Bali.- Helped in collecting repositories of FAQs for several destinations which include Maldives, Seychelles, Greece, Austria, Italy, Thailand, Swiss and Mauritius. Created a collection of arrivals hall images of various International airports. - Maintained Datasheets of various intra-functional data.- Was Part of the SEO team for 4 months and wrote 50+ blog articles on various destinations. - Optimised and Evaluated 600+ blogs and was the DRI for a team of 8 writers who published around 500 articles in 2 months as part of the SEO rush project.- Part of the Global SEO team specifically targeting Global audience.- Part of a 9 member PYT Guardian team, whose members actively work as brand ambassadors collaborating with every function and make sure that the brand is reaching a larger audience. One major project was the survey where we collected and analysed entries from 2500+ travellers regarding their views on Travel after COVID-19. Show less

  • Senior Customer Experience Associate

    Nov 2020 - Jul 2022

  • Management Trainee

    May 2019 - Nov 2020
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  Vajro

  Jul 2022 - Jul 2023

  Product Specialist & Support
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  KNOW App

  Sept 2023 - Jul 2024

  Customer Support & Operations