Jane Gessinger

Experience

• 

  American HealthNet

  Nov 2002 - Mar 2005

  • Conducted on-site evaluation of new client’s current systems• Created gap analysis between client’s current systems and our applications• Conducted planning sessions for new clients• Directed super user training sessions for new clients• Conducted Net-Meeting training sessions for current clients• Participated in the products first implementation by sitting side-by-side with users, ensuring correct data setup, and performing general trouble-shooting• Provided customer support through site visits, remotely logging onto client servers, phone conversations, faxes, and emails Show less • Created Test Plans, Test Matrices and Test Cases to be used during the Planning, Development, Testing, Training and User Acceptance phases of the software life cycle• Submitted and followed through on defects to completion• Tracked Issues/Enhancements with appointed teams to ensure timely completion (On/Off Shore)• Wrote enhancement requirements and functionality clarifications• Helped to redesign screens to be more efficient and user friendly• Coordinated remaining issues/areas that needed to be fixed/implemented for specific modules Show less

  • Quality Implementation Analyst

    Mar 2004 - Mar 2005

  • Software Test Analyst

    Nov 2002 - Mar 2004
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  Thomson Reuters

  Apr 2005 - Dec 2016

  • Facilitated internal stakeholder touchpoints focusing on budget/cost data for release.• Coached organization by developing a shared definition of service pack, minor and major release.• Collaborated with product owner, development, support, sales in creating the release project plan, clearing roadblocks, and decreasing time to go-live by 50%.• Guided transparency, inspection and adaption techniques for all departments involved in the release cycle; creating high-quality / on-time releases. Show less • Coached scrum teams on various topics such as: o Agile / Scrum Framework, focusing on delivering business value using transparent data, inspecting sprint progress, and adapting as needed. o Continuous improvement mind-set to remove roadblocks (ex. low moral or predictability).• Coached product owner on accountabilities, backlog health, prioritization techniques, transparency of roadmaps/backlogs, engagement with stakeholders, introducing metrics (ex. morale, predictability, and backlog health).• Removed roadblocks aiding in sprint/release goals (licenses, hardware, skill set).• Educated all roles; obtaining the highest value from all Sprint sessions.• Energetically participated in corporate Scrum Master community; learn, share, fostering professional improvement.• Executed Scrum Master responsibilities with multiple teams; including local, distributed, scaled, mature, greenfield, Desktop, AWS. Show less • Working on rolling-out Business Driven Development (BDD) for new application• Involved in changing release approach from application to platform (rolling approach)• Leading QA effort for a complete transition of products from being developed/tested onshore to having our offshore teams take over our legacy products (including coaching on improvements)• Involved in evaluating different Test Management Tools to be used by the team in the future• Transitioning our Excel QA Planning artifacts to the Greenhopper/JIRA tools• Worked with System Engineers and Database Administrators to understand what tasks the QA Team could take on themselves so that they were more self sufficient• Worked with Services Team to obtain Client Data for more robust testing• Setup new Client Dry-Run Process (ensures successful upgrades and new implementations)• Executed Senior Manager role whenever Manager was On Location in India (for months at a time)• Helped other teams within Corporate Business Unit evaluate their current methods and suggested more Agile processes to increase their velocity while decreasing man hours• Collaborated with other Corporate Teams to learn their Best Practices to try and incorporate those same techniques within our QA Department• Mentoring current QA Team Members as they take on more leadership roles• Recruited, Interviewed, and Evaluated possible QA Team candidates as needed Show less • Designed JIRA Dashboards to help QA and Development Teams understand which areas of the application were producing the most defects (areas in need of more/different test cases)• Trained/Mentored new QA Staff (Onshore and Offshore) in all tools, techniques and process• Implemented weekly QA Learning Sessions; which are recorded and now part of a training program for new hires• Attended multiple conferences on Agile Software Testing• Worked with Offshore Maintenance Team to improve release hand-off processes• Implemented Test Plan Strategy Documents and Reviews across all Scrum Teams• Held weekly 1:1’s with staff of ten to understand their current work assignments, their road-blocks, and their career goals Show less • Organized QA Staff to identify integrations between all of the team’s testable features• Wrote Automated Testing Approach (ATF) Test Scripts that were then Automated• Created Impact Analysis process (limiting regressions) which all Scrum Teams then adopted• Created Requirements Matrices processes which then turned into Client facing documentation• Created Sprint Review Documentation and Lead Sprint Demos to obtain feedback from other Stakeholders• Stood in for Scrum Master in daily activities as needed• Lead Analyst on some of the more complex areas of the application (Clustering, On Demand, OpenAPI, Workflow) Show less • Conducted quality assurance on web-based Java, Flex, .NET applications• Helped create standardized company-wide test case layout/format• Tracked development/testing interaction to ensure proper testing time/techniques• Worked with PM and Development to ensure the creation of clearly defined requirements• Wrote Function Driven Approach (FDA) Test Scripts that were then Automated• Lead Analyst on some of the more complex areas of the application (Ad Hoc Reporting, Offline Synchronization, Dynamic Fields) Show less

  • Release Manager

    Jan 2016 - Dec 2016

  • Scrum Master

    Jan 2015 - Dec 2016

  • Manager of Quality Assurance

    Nov 2011 - Jan 2015

  • Software Quality Assurance Lead

    Apr 2011 - Nov 2011

  • Software Quality Assurance Analyst III

    Mar 2008 - Apr 2011

  • Quality Assurance Analyst II

    Apr 2005 - Mar 2008
• 

  Refinitiv

  Jan 2017 - Mar 2020

  • Built and coached teams on-demand across 3 continents on topics including: o Inspection / adaption mindsets / cultures with focus on transparency and simplification. o Introduction to Scrum / Agile in both scaled and non-scaled situations. o Team Agreements (ex. Definition of Done / Ready) and accountability within all roles. o Estimation techniques for each stage of the project.• Collaborated with product owners on accountabilities, transparency, prioritization, increasing value to Scrum Teams.• Coached business analysts on user story creation and backlog health; producing productive Scrum sessions.• Mentored business/development leadership on the value of empirical and transparent data; improving decision making.• Created dynamic metric graphs, ensuring transparency for all users and stakeholders, guiding resources on benefits of metrics to specific role within the project (backlog health, burn-up, predictability, consistency, burn-downs).• Developed numerous agile community training outlets on a variety of topics (blogs, videos, presentations, whitepapers, cheat-sheets, roundtables, communities of practice), utilized by other Agile champions in the organization.• Interviewed, hired, on-boarded, coached, mentored Scrum Masters globally, aiding in corporate agile transformation. Show less

  • Business Analyst Manager

    Feb 2019 - Mar 2020

  • Agile Coach

    Jan 2017 - Mar 2020
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  Homepoint

  Jun 2020 - Mar 2022

  • Dynamically facilitated all major ART sessions for seven distributed Scrum Teams. • Guided engaging remote PI Planning sessions; 150+ participants, teams/business stakeholders, multiple time-zones.• Introduced standard metrics (Burn-Up, Cumulative Flow Diagram, Predictability) to aid in informed decision making, Retrospectives, and Inspect & Adapt Workshops. • Collaborated with Product Management, Product Owners and Business Owners to implement Feature Readiness Standards, Roadmaps, and Strategy Alignment.• Modeled incremental continuous improvement through introduction of new concepts each PI (ex. Risk Rating, Dependency Boards, Objective Scoring, Fun Committee, Mid/End PI Demos, In-Depth Capacity Planning.) Show less

  • Scrum Master Manager

    Feb 2021 - Mar 2022

  • Release Train Engineer

    Jan 2021 - Mar 2022

  • Scrum Master

    Jun 2020 - Jan 2021
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  PTC

  Mar 2022 - now

  Release Train Engineer