Tracey Cousineau

Experience

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  Health Access Network

  Nov 2005 - Feb 2013

  Outreach Manager

  • Established and implemented sustainable and diverse funding strategies through in kind and grant opportunities to create 5 new programs.• Managed Geriatric grant that expanded FQHC services for elderly.• Published biweekly newspaper article and quarterly newsletter for 100+ employees and 12,000 patients, partners and community members.• Spearheaded fundraising efforts to support social and community service initiatives.• Developed network relationships with industry professionals to enhance community awareness and promote social and community service. Show less

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  United Cerebral Palsy

  Sept 2013 - Feb 2018

  Lead Community Case Manager

  • Fostered relationships with community agencies and organizations to meet treatment needs for disabled adult clients.• Researched best practices and developed strategies to improve program outcomes within Federal, state, Medicaid and Medicare guidelines.• Worked closely with United Way, local government, local FQHC's, HUD, Penquis Cap, Public Health Department and DHHS to promote and implement strategies to increase public awareness of social and community service programs.• Monitored program performance and outcomes for successful delivery of services. Aided in Hiring and training team members. Show less

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  Amicus

  Dec 2016 - Feb 2018

  Program Director

  • Directed all day-to-day operations for multiple programs for adults with disabilities.• Identified potential risks and opportunities to protect business interests.• Supervised 40 employees, and was responsible for hiring, oversite, and termination. • Oversaw operational budgets for 3 departments, optimizing spending and cutting down expenses by 12% without impacting productivity.

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  LifeStream Behavioral Center, Inc.

  Mar 2018 - now

  Program Service Manager

  • Manage multiple programs across various locations, ensuring service delivery and operational excellence.• Identify, recruit, train and develop teams and have the highest employee retention rates with very few terminations or resignations.• Enhance Program participation by 30% within the first year through innovative marketing and program adjustments.• Manage a budget of $1M, achieving cost reductions of 15% annually while keeping high service quality standards.• Proficient in using social media, email campaigns and other marketing tools to reach target audience. • Skilled in using CRM systems, MS Office applications and other technology tools to streamline operations and enhance Communication. Function as a key trainer for new Electronic Medical Records (EMR).• Fostered employe engagement as a Recovery Oriented Systems of Care (ROSC) Ambassador and Hope Committee Member. The Hope Committee consists of 7 individuals who plan, promote and execute employee incentives and events.• Develop partnerships with company stakeholders and industry regulators.• Find, address, and resolve technical, financial and operational concerns by working collaboratively with team members and board. Show less