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Francisco Monroy

Francisco Monroy

Call Center Customer Service Representative

Followers of Francisco Monroy16000 followers
location of Francisco MonroyLa Libertad, El Salvador

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  • Timeline

  • About me

    💎ISO 56002 Expertise | 🧠Global Entrepreneurship and Sustainable Businesses | 💫 Innovation Management Systems | 📲Certified L&D Manager | 💹Business Creativity Expert | Data Scientist (progress)

  • Education

    • Vskills - Indian Certification Body

      2023 - 2024
      Learning and Development

      Certified Learning and Development Manager

    • World Bank Group

      2023 - 2023
      Cetified course Entrepreneurship/Entrepreneurial Studies

      Activities and Societies: Unlocking investment opportunities for EMDEs.

    • KPI Mega Library

      2023 - 2023
      Business Management

      Certified KPI professional

    • TEFL UNIVERSAL

      2022 - 2022
      Teaching English as a Second Language Adult and Continuing Education and Teaching Certified English Teacher

      International accreditation: English teacher as a second language for kids, teenagers, adults.

    • Escuela Americana

      2013 - 2014
      Advanced English Language Skills English language

    • Educación Integral Juvenil

      2010 - 2012
      English language and professional development First place recognition

      Activities and Societies: English language instructor for supervisors at Picacho company in 2012. Scholarship recipient due to outstanding grades.

    • Instituto Nacional Tecpan

      2011 - 2012
      High School Diploma Accountancy

      First and third place recognitions due to outstanding grades.

    • Complejo Educativo C.V.

      2000 - 2009
      Primary and secondary education Basic education

      Activities and Societies: 8/9 first place recognitions; additional recognitions based on merit.

    • Politécnico Superior de Colombia

      2024 - 2024
      Certification course Andragoy and Pedagogy

      Técnicas y métodos andragógicos para la enseñanza de adultosMethods and techniques for adult teaching

    • Thunderbird School of Global Management

      2024 - 2024
      Certificate Entrepreneurship/Entrepreneurial Studies

      Global Entrepreneurship and Sustainable Businesses course focuses on creating sustainable startups, which follow the three-bottom line perspective: social, environment, economic impact.

    • United Nations International Training and Education Center

      2024 - 2024
      Training course Innovation Management

      Innovation Management Systems (IMS)Frameworks, methodologies, approaches, ISO 56002-2019 focus.

    • 365 Data Science

      2024 - 2024
      Data Processing and Data Processing Technology/Technician

      Data-Driven Business Growth

    • University of Maryland

      2023 - 2023
      Master class Corporate Entrepreneurship

      Corporate Entrepreneurship master class, focused on identifying and managing strategic business proposals from within the company.

    • Educa Business School

      2023 - 2023
      Professional Legal Translator Language Interpretation and Translation

      Sworn Legal Translator, Euroinnova, Spain.

    • IEP - Instituto Europeo de Posgrado

      2023 - 2023
      Business Administration, Management and Operations Harvard Method of Negotiation

    • Codecademy

      2023 - 2024
      Professional certification Data science: machine learning specialist

      Data science, databases, programmming (Python/R)

  • Experience

    • Teleperformance

      Jan 2013 - Mar 2015
      Call Center Customer Service Representative

      - Provided customer service to clients from U.S.A., Canada- Provided customer service to clients from Europe- Customer service agent for Choice Hotels- Inbound/Outbound- Top performer- Supervisor support

    • Escuela Americana

      Jul 2016 - May 2017
      Information Technology Assistant

      - IT assistant- Academic assistance to teachers

    • The Office Gurus

      May 2017 - Sept 2018
      Call Center Customer Service Representative

      - Provide customer service to clients from U.S.A.- Customer service agent for Choice Home Warranty- Complaints management- Appointments management

    • TELUS

      Sept 2018 - Jan 2019
      Call Center Customer Service Representative

      - Provide customer service to clients from U.S.A. and Canada.- Customer service agent for Saks Fifth Avenue- Payments management

    • Academia Europea

      Jan 2019 - Mar 2020
      English language teacher

      - English language teacher (basic, intermediate, advanced)- TOEIC preparation course teacher- Corporate English teacher for managers

    • Kabalito Live

      Mar 2020 - now
      Chief Executive Officer

      🎯 Kabalito Live offers Technical English learning opportunities to professionals. We offer Technical English courses on finance, marketing, IT, business, medicine, etc.Main responsibilities:- Technical English facilitator, basic-advanced levels Marketing, Finance, Accounting, Law, Airline industry Funds allocation, IT, Human Resources, Sales, Management Business presentations, Job interview training- TOEIC, TOEFL, IELTS, English Score preparation course teacher- Spanish/English translator/interpreter- Legal translator/interpreter (court)- CV translation (Spanish/English)- KL management and development- B2B negotiator Show less

  • Licenses & Certifications

    • The Founders Journey: An Entrepreneurial Process

      Morrissette Entrepreneurship
      Oct 2023

    • Certificate of completion - Data Strategy

      365 Data Science
      Nov 2024
      View certificate certificate

    • Fundamentals of Predictive Project Management

      Project Management Institute
      Aug 2023
      View certificate certificate

    • Digitalización de negocios

      Google
      May 2023
      View certificate certificate

    • Standard English/Western Certification

      EF Standard English Test (EF SET)
      May 2023
      View certificate certificate

    • Congreso Internacional Online “Negocios con Inteligencia Artificial”

      DoinGlobal
      Sept 2024
      View certificate certificate

    • Ciberseguridad en el teletrabajo

      Google Actívate
      May 2023
      View certificate certificate

    • Certificate of completion - Intro to ChatGPT and Generative AI

      365 Data Science
      Jul 2023
      View certificate certificate

    • Certificate of completion - Data-Driven Business Growth

      365 Data Science
      Nov 2024
      View certificate certificate

    • Data Scientist: Machine Learning Specialist

      Codecademy
      Feb 2025
      View certificate certificate

  • Honors & Awards

    • Awarded to Francisco Monroy
      First place recognition EIJ Dec 2012 First place recognition due to results throughout the program.
    • Awarded to Francisco Monroy
      Outstanding student of the year Complejo Educativo C.V. Nov 2009 Recognition due to outstanding results from first to ninth grade.
    • Awarded to Francisco Monroy
      Outstanding student of the year Local Mayor Nov 2007 Recognition due to outstanding grades throughout the year.
    • Awarded to Francisco Monroy
      Outstanding student of the year The President of El Salvador Nov 2006 Award given due to perfect grades throughout the entire year.