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Ieva Todd

Ieva Todd

Representative

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location of Ieva ToddLisbon, Lisbon, Portugal

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  • Timeline

  • About me

    Customer Experience Engineer | Advanced Cloud Engineering (ACE)

  • Education

    • Vilnius S.Neris Gymnasium

      1993 - 2005
      High School Graduation Diploma (2005)

      Activities and Societies: Association of Student Representatives Student Representative

    • Universidade Nova de Lisboa

      2015 - 2017
      Master’s Degree Portuguese as a Second and Foreign Language

    • Universidade Nova de Lisboa

      2012 - 2016
      Master's degree Migration, inter-ethnicity and transnacionalism 16

    • Universidade Nova de Lisboa

      2010 - 2012
      Bachelor's Degree Portuguese Language and Culture 17

    • Vilniaus Universitetas

      2005 - 2010
      Bachelor's Degree Political Science

      Activities and Societies: Being a part of the academic societies of the Institute of the International Relations and Political Science and also of the Vilnius University. Member of Students Representatives of UV, the president of the information committee of the Students Representative of the Institute of International Relations and Political Science 2007. Bachelor degree in Political Science.Student representative in the Student Association.

  • Experience

    • VU SA

      Jan 2005 - Jan 2009
      Representative

    • G4S International

      Oct 2009 - Jun 2010
      Operator

      operator of the emergency calls in a central that worked with all Lithuania

    • Universidade Nova de Lisboa

      Sept 2011 - Jan 2019

      Portuguese as a Second and Foreign Language Migration, Inter-ethnicity and Transnationalism

      • Master Student

        Sept 2015 - Jan 2019

      • Master Thesis Student

        Sept 2011 - Jan 2019

    • Xerox

      Jan 2013 - Jan 2016
      Deputy Team Leader

      Managing a team of 20 members, giving training to the new members of the team together with on-going coaching and consulting on daily basis, resolving all kind of appearing issues (in the relations with our customers, Account Managers, between the team members); process reviews and implementation of new strategies and practices.

    • Fujitsu Portugal

      Nov 2016 - Dec 2019
      Technical Support Product Specialist

      Nov 2016 - Nov 2017 Service Desk AgentNov 2017 - Dec 2019 O365 Product Support Specialist

    • Gfi Portugal

      Dec 2019 - Jul 2021
      Support Engineer at Microsoft: Skype for Business / Lync / Teams

    • Microsoft

      Aug 2021 - now

      • Customer Experience Engineer | Advanced Cloud Engineering (ACE)

        Jul 2023 - now

      • Support Engineer (Identity & Security)

        Aug 2021 - now

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Ieva Todd
      Recognition Reward for 2014 - Xerox Xerox Nov 2014 Reward for the contribution to the Business Growth - Best worker in 2014

  • Volunteer Experience

    • Volunteer

      Issued by Banco Alimentar Contra a Fome on May 2015
      Banco Alimentar Contra a FomeAssociated with Ieva Todd

    • Volunteer

      Issued by Mão na Mão on Jun 2015
      Mão na MãoAssociated with Ieva Todd

    • Volunteer

      Issued by Taizé Community on Jun 2006
      Taizé CommunityAssociated with Ieva Todd