
Ananth Parthasarathy
Production Support Analyst

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About me
Director of Global Application Support & Site Reliability Engineering
Education

New York University
-Master's degree Computer Systems Networking and TelecommunicationsActivities and Societies: Vice President : Graduate Indian Student Association

Tuck School of Business at Dartmouth
-Bridge Program Business
Experience

Credit Suisse
Feb 2010 - Mar 2015Production Support Analyst
Credit Suisse
Jan 2016 - Sept 2024Optimized operations of multiple global application teams to create best in-class globalProduction Support and DevOps organization serving approx. 4000 internal clients.Established SLO for multiple teams to support firm's Liquidity Reporting obligation and reportedCertificationsmonth-on-month improvement through SLI DashboardsRedesigned existing Vendor Data Acquisition platform for cloud adoption with one monolithicplatform broken into microservices.Set up Jenkins pipelines to manage deployment and operations of vendor microservicesEstablished observability metrics for Data Acquisition cloud platform, resulting in 90% reductionin vendor connection failures.Served as Major Incident Commander, defining clear roles for teams, leading to 30% decreasein MTTR for business.Chaired blameless Problem Management workstream for all IB FO apps, resulting in 25%decrease in production outages.Scaled automation solutions across IB organization, achieving 45% reduction in operationaldebt. Show less Served as Americas Team Lead to support Market Data Services platform, providing marketprices from external vendors (e.g.: Reuters, Bloomberg) with approx. 1 billion/day usage.Regional Technical Lead for a diverse core engineering group responsible for settingautomation coding standards with 80% re-use of code from internal GIT.Drove strategy for IB application monitoring with 100% adoption of Geneos and AppDynamicsacross various applications.Built multiple python scripts focusing on use of pandas and Geneos REST API to publish custommonitoring, leading to 20% increase in self-heal of applications.Automated 100% of all change management reporting using ServiceNow APIEstablished metrics for start of day app health and 100% automated status reporting fromGeneos. Show less
Vice President - Global Production Support & SRE
Jan 2021 - Sept 2024AVP Production Services Americas Lead
Jan 2016 - Dec 2020

UBS
Oct 2024 - nowDirector of Global Application Support & Site Reliability EngineeringAs a global leader in Market Data Platforms, I specialize in managing mission-critical systems that feed data from Bloomberg, Refinitiv, and other major pricing vendors, ensuring seamless integration and reliability for high-stakes financial operations. With expertise spanning Strategic Leadership, Operational Management, ITSM principles, and Project Management, I drive innovation, operational excellence, and business value.Currently, I am leading a multi-year strategic decommissioning initiative for global infrastructure valued at millions, aligning technology transformation with cost-efficiency goals and delivering significant ROI. My role encompasses managing a global, cross-matrix team of Application Support, SRE, and DevOps professionals across the US, Singapore, and India, fostering collaboration and driving results at scale.With a strong focus on automation and efficiency, I work closely with development teams to reduce technical debt and enhance system performance. I am passionate about leveraging technology to streamline operations, improve scalability, and ensure high availability for mission-critical market data systems.As a decisive and forward-thinking leader, I take pride in my ability to build and manage high-performing global teams, establish robust operational frameworks, and deliver consistent results in complex and dynamic environments. My commitment to excellence and innovation enables me to navigate challenges, deliver strategic solutions, and empower teams to achieve organizational objectives. Show less
Licenses & Certifications

ITIL v3 Foundation Certification
PeopleCert
ITIL Intermediate Certificate in IT Operations Support and Analysis
PeopleCert
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