
Subrata B.

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About me
Strategic & customer-centric program management professional driving implementation, customer success in SaaS industry topped with a creative blend on building & empowering HR strategies.
Education

Welingkar Institute Of Management Studies
2007 - 2009Exec-MBA Human Resources First ClassWeingkar Institute of Management Studies is a pioneer educational institution training students & corporates alike. Part of the S P Mandali Trust - Welingkar houses the best of faculty & mentors to mould & grow the set of students into responsible citizens. Honored with BMA Outstanding Institute If Management by Bombay Management Association in 2010, it is also ranked 7th in West India & top 16th in India's Top 50 B-Schools as awarded by Hindustan Times Best B-Schools in the… Show more Weingkar Institute of Management Studies is a pioneer educational institution training students & corporates alike. Part of the S P Mandali Trust - Welingkar houses the best of faculty & mentors to mould & grow the set of students into responsible citizens. Honored with BMA Outstanding Institute If Management by Bombay Management Association in 2010, it is also ranked 7th in West India & top 16th in India's Top 50 B-Schools as awarded by Hindustan Times Best B-Schools in the country.Accreditation, Recognitions:- SAQS (South Asian Quality Assurance System)- National Board of Accreditation (NBA)- All India Council for Technical Education (AICTE), New Delhi- University Of Mumbai- HRD Ministry, Government of IndiaInternational Accreditation: ISO 9001:2000 certified institute (BVQi)Rankings:- Ranked 8th in the country in Private B-Schools & topped the No.1 position in West Zone as per Careers 360 B-School survey 2013. Show less

North Point Senior Secondary School, Kolkata
2000 - 2002A.I.S.S.C.E(H.S.C) C.B.S.E Board Physics, Chemistry, Biology, Mathematics Just missed on First Class
Kendriya Vidyalaya
1989 - 1999A.I.S.S.E(S.S.C), C.B.S.E Board English, Hindi, Science, Mathematics, Social Science and Sanskrit
University of Mumbai
2003 - 2006Bachelor of Science (B.Sc) Physics & Electronic Instrumentation First ClassBeing an certified cadet for pistol shooting and an ex member of Maharashtra Rifle Association, Mumbai, D.G. Ruparel College has completed more than fifty years of glorious service in the field of academics, sports, performing arts and other extra-curricular activities. The College, affiliated to the University of Mumbai, has gathered the reputation and social recognition over the years as an institution second to none, a fact that is more than adequately proven by the commendable performance… Show more Being an certified cadet for pistol shooting and an ex member of Maharashtra Rifle Association, Mumbai, D.G. Ruparel College has completed more than fifty years of glorious service in the field of academics, sports, performing arts and other extra-curricular activities. The College, affiliated to the University of Mumbai, has gathered the reputation and social recognition over the years as an institution second to none, a fact that is more than adequately proven by the commendable performance of our students at the Higher Secondary Board and University examinations; I.I.T., Medical and Management joint entrance examinations.Key features are :Affiliated to University of MumbaiRe-accreditation with A Grade (CGPA of 3.07) from Sept4, 2010Best College Award - University of Mumbai 2007-08Clean College Campus award Mahanagarpalika 2008One can see more on : www.ruparel.edu Show less
Experience

NIIT Limited
May 2006 - May 2008• The job profile included conducting International Certification Exams for software developers and professionals, managing the test center with the process and its administration.• Beside a subject matter expert, I have provided an extended technical support for NETWORKING, HARDWARE and SOFTWARE INSTALLATION related issues across all the 6 authorized sites within Mumbai.• Scheduling and conducting certification exams at event sites as per requirement from the client. Few of the events handled were Sun Microsystems Certification drive for L & T Infotech, Vashi, Navi Mumbai and EXIN-ITIL, Microsoft certification drive for CAPGEMINI Consulting India Pvt. Ltd. Show less
Business Executive - Prometric Testing Services
May 2006 - May 2008Business Executive
May 2006 - May 2008

Pearson VUE
May 2008 - Aug 2015JOB PROFILE: Managing & administering all aspects of day to day test center operations, ensures the adherence to strict operational policies & procedures of the examination process, maintaining quality & security measures as laid by the organization.-Record and report all problems or discrepancies in a timely & efficient manner that arise in connection with an exam, candidate or the testing center itself.-Communicate/work with support teams to investigate & fix technical issues at the site.-Presentation of good customer service, communication skills written & verbal - both technical & functional and incumbent to work independently as well as with the team.-Training new employees, handling technical & non technical issues and executing site events like GMAT® site event;-Maintaining attendance reports, leave records and regularization for PAN India staff.-Processing salary related details to concerned team for payments of contractual staff.-Handling the joining & relieving formalities of employees for a smooth transition of the responsibilities -Deputed as Test Center Manager for NMATbyGMAC Event under NMIMS University at Mumbai for the year 2010, 2011 handling around 17000 exams in 3 months.-Recruiting, interviews & training consultants for site events. Show less
Channel Quality & Security Analyst - APAC
Jul 2013 - Aug 2015Test Center Manager - Mumbai Operations
May 2008 - Jun 2013Lead Test Administrator
May 2008 - Jun 2013

Pearson
Sept 2015 - Sept 2021Project Manager
Sept 2016 - Sept 2021Senior Security Specialist - Global Security Operations
Jun 2016 - Aug 2016Security Analyst - Global Security Operations
Sept 2015 - May 2016

ANALEC
Feb 2022 - May 2022Head Of Customer Success | Pre-Sales | Project Management
InFeedo
Aug 2022 - Jan 2023Sr. Customer Success Manager - Onboarding & Tech EnablementCustomer Onboarding, Product Implementation, Product Consultation & Adoption, Project Management, Data insights, Report building, Stakeholder management & Documentation.Manage Zendesk ticket / chat support & respond to product bugs & its related questionnaires on JIRA & Stack Overflow.

Various Companies
Feb 2023 - Jun 2024Freelance ConsultantDoing Customer Satisfaction Audits, ISO Internal Audits with EduTech, FMCG & HoReCa Industry.

BeatRoute
Jul 2024 - nowDirector of Customer Success
Licenses & Certifications

ITIL Foundation Level
AXELOS Global Best PracticeJan 2022
CPR/AED/First Aid
Ceasefire Industries Pvt Ltd.Jun 2017
Certified Fire Marshall (FM)
Ceasefire Industries Pvt Ltd.Jun 2017
ISO 9001:2015 (QMS), ISO 22301(Business Continuity) and ISO 27001 (Information Security) Certified Internal Auditor
ISO - International Organization for StandardizationFeb 2016
Certified ScrumMaster (CSM)
Scrum AllianceApr 2018- View certificate

ITIL® 4 Foundation
SimplilearnMay 2022 
ISO 27001 Foundation - Information Security Certification
SGSAug 2016
Languages
- enEnglish
- hiHindi
- beBengali
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