Courtney Johnson

Experience

• 

  WEST SEATTLE ANIMAL HOSPITAL INC

  Jun 2011 - Jun 2016

  Kennel Assistant/ Receptionist Assistant

  · Cleaned Kennels, Exam rooms, bathrooms· Responsible for stocking food· Provided Customer service: helping clients carry food and pets to their cars· Organized charts and X-rays

• 

  Lake Washington Youth Soccer Association

  Aug 2011 - Nov 2011

  Youth Soccer Referee

  · Officiated youth soccer games from ages 6-12 years old

• 

  Alpha Kappa Psi - Beta Lambda Chapter

  Jan 2016 - Apr 2019

  General Member

  · Has been on the Executive Board, Judiciary Board, Committee Head within the Business Fraternity.· Organized intramural teams within the chapter and communicated with University Officials to have efficient game schedules. · Mentored potential members into becoming principled business leaders.· Planned fraternal events from initial planning stages to execution with at least 75% attendance of the entire membership.

• 

  Hyatt at Olive 8

  Jun 2017 - May 2019

  Seasonal Front Desk Agent

  · Provided customer service to the highest level for over 100 guests per week.· Communicated with neighboring hotels to help accommodate guests.· Completed all front desk duties and analyzed various reports for hotel management.· Resolved guest requests and conflicts in a timely manner.· Coordinated with Housekeeping, In-Room Dining, Events, Engineering, Security, Food and Beverage on a daily basis.

• 

  Amazon

  Aug 2019 - now

  Provided support and guidance to Launch HR teams and launched 4 Amazon Delivery Stations within the Northern California, around 300-500 employees at each station. Supported a large delivery station (hourly employees and salaried managers) in the last mile of the Amazon supply chainActed as the sole HR partner for the worksite, handling all performance management and employee relations casesInitiated an effective onboarding process for over 200 associates to reduce early attrition during high volume monthsSuccessfully conducted two mass internal transfers and reduction in headcount involving 200 employees Trained and onboarded 10 HRBPs and 1 HRMServed as a HR consultant to two large stations (500 employees) in the Bay Area RegionPromoted to HRBP II in October 2021HR POC for DEI, partnered with Senior Operations ManagerWest Coast POC for Amazon Logistics (AMZL) Conversions process. Show less Managed on-site transfers and hourly hiring from posting, selection, recruiting system management, and on-boarding. Promoted positive employee engagement activites through survey management, and employee recognition projects. Produced and analyzed reports to assist with labor planning, management, and roster scrubs. Ensured payroll accuracy through audits, reporting, and proactive measures. Assisted client groups with weekly and yearly performance management systems and tools ensuring complete and timely delivery. Show less

  • Sr. HR Partner

    Dec 2024 - now

  • HR Partner II

    Aug 2022 - Dec 2024

  • HR Business Partner II

    Oct 2021 - Aug 2022

  • HR Business Partner

    Sept 2020 - Sept 2021

  • Senior Human Resources Assistant

    Aug 2019 - Sept 2020