Ryan McSheehy

Experience

• 

  Eastern Bank

  Mar 2007 - Jul 2012

  • Regional Service Associate

    Apr 2011 - Jul 2012

  • Customer Service Associate

    Jul 2010 - Apr 2011

  • Senior Teller

    Feb 2010 - Jul 2010

  • Teller

    Mar 2007 - Jan 2010
• 

  Reading Co-operative Bank

  Jul 2012 - Oct 2015

  Banking Specialist II
• 

  OrboGraph

  Oct 2015 - Dec 2020

  Oversaw multiple implementation projects with large partners, including a mid-size bank with $26B in assets, a top 10 US bank with $450B in assets, and a $5.7B healthcare software organizationCoordinated both regularly scheduled and ad-hoc meetings between clients and OrboGraph team members around the world Worked with customers on setting expectations, defining milestones and timelines, and understanding all necessary software and project requirements needed to produce a successful deliverable and ensure customer satisfactionCollaborated with the Product and R&D teams to represent and ensure a client's project needs were addressed each development cycleCoordinated with customers to gather requirements and manage expectations Show less Provide phone support to customers as needed in a mission critical 24X7 production environment Fine-tune and install Orbograph software at customer sites to achieve maximal performance Conduct Technical training for end users and resellers Provide Technical sales support Support Customers remotely and on-site Participate in "On-Call" rotation to support our customer base and our web infrastructure Support and participate in product integration with our channel partners Show less

  • Technical Project Manager

    Oct 2018 - Dec 2020

  • Client Service Engineer

    Oct 2015 - Oct 2018
• 

  FORM

  May 2021 - Feb 2024

  • Project Manager

    Apr 2023 - Feb 2024

  • Implementation Manager

    May 2021 - Apr 2023
• 

  Kamco Supply Corp. of Boston

  Jul 2024 - now

  Sales Account Manager