Robert J. Del Rosario

Experience

• 

  Ortel Corporation

  Jan 1996 - Jan 1998

  Wafer Fabrication Operator Lead

  Conducted independent experiments and managed detailed records of data and findings.Performed specialized clean room lab techniques, which included photo resist & polyamide spin coating, mask alignment, wafer cleaning, surface preparations, wet and dry processing, plasma descumming, metallization, E-Beam coating, thermal evaporations, KFR laser for optical holographs, silicon nitride deposition, lapping.Created daily and weekly reports to present in manager meetings

• 

  First American Mortgage Solutions

  Jan 1998 - now

  Key functions consist of technology and operations related matters and concerns that impact our business:- Facilitating business process workflows- Creating and documenting processes and procedures- Developing reporting measures (performance, status, trends, pipeline)- Coordinating integration between clients and vendors- Managing workaround processes- Troubleshooting system and process integrity issues- Performing testing on workflow and processes- Maintaining business resumption- Running ad hoc reports based on business needs- Gathering of process requirements for technology implementationGeneral Functions consist of, but not limited to:• Primary liaison between Operations and Business Unit Information Technology• Primary liaison between Operations and Off-shore Team (open order process, title product formatting, client upload process, A/P and A/R billing)• Create efficiencies in all processes related to foreclosure defaulto Develop, modify, and implement all product, service, and process efficiencieso Develop, modify, and implement all production workflowso Develop, modify, and test data reportingo Develop and modify connectors and integration lines with clients and vendorso Develop and test new products and serviceso Develop and introduce new ideas including process enhancements to optimize performance and productivityo Create new client accounts• Troubleshoot database systems, applications, workflows, integration, and data reporting issues• Submit necessary tickets to enhance production or resolve operations/technology issues• Manage Accounts Payable/Account Receivable and Finance matters• Facilitate foreclosure default and loss mitigation policies and procedures• Facilitate monthly Cost of Goods Sold report• Facilitate quarterly vendor numbers for Revenue Referral Report Show less - Manage the daily operation and management of 1 Supervisor, 3 Order Center Associates, 2 Billing Associates, and Offshore team members (title product formatting, client upload process, A/R billing)- Primary liaison between Operations and Business Unit Information Technology- Develop, modify, and implement all product and process efficiencies- Develop, modify, and implement all Direct Production workflows- Develop, modify, and test data reporting- Develop and modify connectors and integration lines with clients and vendors- Troubleshoot database systems, applications, workflows, and data reporting issues- Provide feedback and training to foreclosure department- Develop new products and business- Develop and introduce new ideas and process enhancements to optimize performance and productivity- Provide leadership to subordinates and other team members- Accounts Receivable | Accounts Payable- New client set up with client accounting systems (iClear and LPS Desktop, Invoice Management)- Key role to enhance Assignment Outsourcing process- HOA service- Texas - Posting and Crying Service Show less

  • Business Process Manager

    Oct 1998 - now

  • Operations Manager

    Jan 2012 - Dec 2013

  • Business Process Supervisor

    Jun 2011 - Jan 2012

  • Customer Account and Billing Supervisor

    Jan 2007 - Jan 2011

  • Senior Customer Account Specialist II

    Jan 2002 - Jan 2007

  • Customer Account Specialist

    Jan 2001 - Jan 2002

  • Account Associate / Property Analyst

    Jan 1998 - Jan 2001