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Elnura Akhundova

Elnura Akhundova

Guest Service Representative

Followers of Elnura Akhundova2000 followers
location of Elnura AkhundovaBaku, Baku, Azerbaijan

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  • Timeline

  • About me

    Product designer | turbo.az | bina.az | tap.az | boss.az

  • Education

    • Azerbaijan State University of Economics • UNEC

      2010 - 2014
      Bachelor's degree Engineer for standardization and certification Bachelor

    • AHLEI - American Hotel & Lodging Educational Institute

      2017 - 2017
      Certified Guest Service Professional

    • Code Academy

      2022 - 2022
      UX/ UI design

  • Experience

    • Khazri recreation and Health Center

      Jul 2012 - Sept 2014
      Guest Service Representative

    • Azerconnect LLC

      May 2015 - Sept 2016
      Customer Service Representative

    • Holiday Inn Baku

      Sept 2016 - Nov 2017

      Running the entire Guest Relations Operations.Ensuring a consistent, passionate and effortless experience for all our guests by seamlessly coordinating with all rooms division departments throughout the guest journey. Focusing on the thorough and creative planning of day and night rooms operations pertaining to the arrival experience, lobby management, guest recognition program & departure experience.Accountable for results from various Social Media platforms (e.g. TripAdvisor, Booking.com, etc.) and Guest Satisfaction surveys.Working closely with HODs on assessment of guest feedback from various channels to set effective plan of actions, ensure application of the same. Reporting directly to Rooms Division Manager/FO Manager and/or Hotel General Manager. Show less Providing a friendly and efficient welcome in a 'world class' manner, helping guests with queries relating to their stay and creating an environment where the guest is put first. Processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Coordinating with Housekeeping to track room status and guest concerns. Operating telephone switchboard station. Running and checking daily reports. Supplying guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Show less

      • Guest Relations Coordinator

        Feb 2017 - Nov 2017

      • Guest Service Agent

        Sept 2016 - Feb 2017

    • Novotel, Ibis & Adagio Premium Dubai Al Barsha

      Jan 2018 - Mar 2019
      Quality Executive

    • Qalaalti Hotel & Spa

      Jun 2019 - Jun 2020
      Quality Manager

    • Ateshgah Insurance Company

      Jan 2022 - Jul 2022
      Corporate Sales Specialist

    • Digital Classifieds

      Dec 2022 - now

      • UX/ UI designer

        Jan 2024 - now

      • Jr. UX/UI designer

        Dec 2022 - Jan 2024

  • Licenses & Certifications

    • Proactively Managing Online Reputation

      AccorHotels Academie
      May 2018

    • Problem Handling

      InterContinental Hotels Group (IHG®)

    • Guest Relations and service recovery

      InterContinental Hotels Group (IHG®)

    • Dubai Way Champion

      Dubai College of Tourism (DCT)
      Oct 2018

    • True Hospitality service skills

      InterContinental Hotels Group (IHG®)
      May 2017

    • Front Office Professional

      Lobster Ink
      Jul 2017

    • UX research

      Google Digital Garage
      Jul 2022

    • Certified Guest Service Professional

      AHLEI - American Hotel & Lodging Educational Institute
      Aug 2017

  • Volunteer Experience

    • Workforce Operations

      Issued by Baku 2015 European Games Operation Committee on Sept 2014
      Baku 2015 European Games Operation CommitteeAssociated with Elnura Akhundova

    • Volunteer

      Issued by Eurovision Song Contest on Feb 2012
      Eurovision Song ContestAssociated with Elnura Akhundova