Ibrahim AlSaka

Experience

• 

  Designers' Lounge

  Oct 2008 - Mar 2011

  Sales Associate

  . Demonstrated exceptional customer service skills, resulting in consistently high customer satisfaction ratings.. Utilized excellent communication and interpersonal skills to build and maintain strong client relationships.. Consistently met or exceeded sales goals through effective product knowledge and persuasive selling techniques.

• 

  Trafalgar Luxury Group

  May 2011 - now

  Successfully managed a team of sales associates in the Watches & Jewelry department, consistently achieving/exceeding sales targets.. Developed and implemented strategic marketing plans to drive customer engagement and increase brand awareness.. Conducted regular market analysis and competitor research to identify growth opportunities and stay ahead of trends.. Led quarterly review process with Sales Manager.. Collaborated with HR to develop succession plan for the area of responsibility.. Create a positive work environment to enhance staff retention.. Achieved mystery shopper targets through team development.. Collaborated with brand managers to maximize stock allocations for sales. Show less Currently store manager of a luxury retail multibrand watches and jewelry store which includes over ten brands, the pillars being Chopard, Chopard accessories, Bvlgari, Dior, Tag Heuer, Fendi, Versace, Gucci and Ferragamo.Main job responsibilities and duties include:- Lead and support all daily operational activities to achieve store business objectives.- Responsible to perform high standards of loss prevention compliance, in store human resource management, as well as brand visual merchandising standards compliance.- Responsible to conduct in store sales team training which include brand knowledge, sales skills, and customer service training.- Required to be a dynamic leader aspiring to continuously build relarionships with internal and external clients and pass the same level of skill to my team.- Promote the values of all the brands and achieve the sales ambitions of each. - Thrive to over achieve brand sales performance with the objective of achieving overall sales budget.- Work with the senior management to ensure that store objectives are in line with brands and overall company objectives.- Manage store stock levels and execute action plans to achieve expected sellout of new product(s).- Communicate and implement company's set of KPI's, policies and procedures. Show less Key responsibilities:- Enhancing the shopping experience by coaching the team to achieve excellent customer service.- Executing strategies to attract customers to the store and assure customers are returning back.- Maintain a positive and focused attitude among the sales team to achieve monthly and yearly sales budgets.- Coach the team on brand knowledge, sales skills, and all sales system related technical skills.- Planning and executing action plans for VIP related events specifically Chopard and Bvlgari novelties launch events. Show less

  • Area Manager Watches & Jewelry.

    Jun 2021 - now

  • Boutique Manager

    Jul 2017 - Jun 2021

  • Boutique Supervisor

    Jun 2013 - Jul 2017

  • Senior Sales Associate

    May 2011 - Jun 2013