Muhammad Wajahat

Experience

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  Noviasat

  Jan 2012 - Oct 2017

  VSAT NOC Engineer

  Involved in 24x7x365 handling of Hughes HX, Advantech mini and iDirect Satellite Hubs. Configure, troubleshoot and diagnose faults of customer networks. Creation for customer profiles/portfolio and register satellite modems. Coordination with helpdesk, installation teams for troubleshooting, portfolio upgrade/degrade and diagnosing/rectifying customers critical problems. Involved in configurations of Cisco Switches/Routers on customer’s requests i.e. RIPv1/v2, EIGRP, OSPF, VPN Tunnels, IPSEC, GRE, VLANS and VTP. Monitoring of equipment’s/devices using Cacti, PRTG, STG, Hp Open View and WhatsUp software’s. Coordinate with vendors to achieve constant availability of the system. Generate Gateway and Terminal trouble tickets and escalate to other departments. Generate weekly and monthly Network Performance and Gateway Preventive Reports. Coordinate, track, and research technical support issues until resolution of problem. Constantly monitoring transponder carriers on Spectrum Analyser (Anritsu & LPT 3000r). Coordination with Intelsat, Arabsat and Astra SES for signal interference issues. Show less

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  Solutions by stc

  Jan 2017 - now

  VSAT Engineer