Dr. MUSTAFA YILDIZ

Dr. MUSTAFA YILDIZ

Customer Relationship Management (CRM)

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  • Timeline

  • About me

    Purchases Manager at BBG

  • Education

    • Selçuk Üniversitesi

      2014 - 2018
      Doctor of Philosophy (Ph.D.) Environmental Engineering Technology/Environmental Technology
  • Experience

    • Korek Telecom

      Mar 2007 - Jun 2010
      Customer Relationship Management (CRM)

      Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers.also, CRM is often used to refer to technology companies and systems that help manage external interactions with customers.with, Major areas of growth in CRM technology include software, cloud computing, and artificial intelligence.

    • Kare engineering

      Mar 2010 - Jan 2012
      Environmental Engineer supervisor

      * Report environmental incidents to plant management, including mishaps such as internal spills, external releases, potential permit non-compliances, and upcoming regulatory inspections* Lead or support the preparation and negotiation of various environmental permit applications* Interface with different regulatory agencies, prepare needed documentation, schedule required testing, and provide any necessary, additional follow-up documentation

    • ASALAT TRIDING

      Jan 2012 - Feb 2014
      International Sales Specialist

      Conducting business in an international environment with constant travels abroadRunning an international account from all aspects including sales, stock management, customer relations, etc.Building up business strategies in designated markets and following global technology trends.Analyzing the market, customers, and performance of the department and reporting to management.

    • Knowledge University

      Jan 2014 - Feb 2018
      Research Assistant

      Preparing and delivering lectures, tutorials, workshops, and seminars.Developing curricula and course material that can be used across a number of platforms.Collaborating with other academics and lecturers to improve teaching methods and expand the knowledge base.Setting and grading assignments, tests, and exams.Conducting research, and writing papers, proposals, journal articles, and books.Attending and participating in meetings, conferences, and other events in and outside of the institution.Participating in training opportunities and initiatives at the institution.Providing support to students and other colleagues.Staying current by reading widely and producing published work in the field. Show less

    • SF YILDIZ MAKINA

      Mar 2018 - Mar 2023
      International Sales Marketing Manager

      Meet with clients to support and grow sales volumeServe as a secondary contact for international clientsMay require being proficient in a secondary languageProvide leadership and guidance to your customer service, planning and logistics teams to ensure that customers receive their appropriate shipmentsWork with international brokers who attend international tradeshows and meetings.Work to develop new business and growth opportunities and manage volumes and margins to generate efficiency for manufacturing and margins for earningsInvestigate new sales opportunities and actively solicit business from potential customersUtilize in-depth industry knowledge to build credibility and become a trusted advisor with customers both domestically and abroadKnowledge of the details of the export business to ensure that government policies, labeling systems, transportation and payment laws are followedNegotiate and monitor export rates and services to reduce operating costs and increase profitabilityRespond promptly to customer complaints and look to find winning solutions Show less

    • BBG

      Feb 2022 - now
      Business Development Manager
    • BBG BADER ALBALAWI GROUP

      Apr 2022 - now
      • Purchases Manager

        Jan 2023 - now
      • Senior Purchasing Manager

        Apr 2022 - now
    • Self-employed

      Feb 2023 - Jan 2024
      Regional Sales Marketing Manager
  • Licenses & Certifications

    • HSE

    • IC3 Digital Literacy Certification

      IC3 Conference
      Mar 2011
    • Turkish certificate

      Selcuk üniversitesi
      Aug 2015
    • Teaching English as a Foreign Language (TEFL)

      TEFL Institute
      Jan 2011