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Dan Parrish

Dan Parrish

Followers of Dan Parrish396 followers
location of Dan ParrishBraintree, England, United Kingdom

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  • Timeline

  • About me

    EMEA Voice and Workplace Integration Manager at Arrow Electronics

  • Education

    • Passmores

      1998 - 2003

  • Experience

    • Arrow Electronics

      Aug 2003 - now

      EMEA Voice analyst, supporting all voice services, fixed and mobile, across EMEA Northern European Voice services support (service and end points) + NE EUS (desktop/laptop general day to day support) Supporting all voice services for Northern Europe, fixed and mobile. Service and Endpoints Service desk support, level 1.5. Answering calls, logging tickets, solving and closing tickets where possible. Escalation to appropriate​ team when necessary

      • EMEA Voice and Workplace Integration Manager

        Feb 2020 - now

      • Team Leader - EMEA Voice Services

        Jan 2018 - Jan 2020

      • Telecommunications Analyst

        Feb 2011 - Jan 2018

      • Northern European Voice Analyst & End User Support

        Jun 2009 - Feb 2011

      • Northern European Voice Analyst

        Feb 2007 - Jun 2009

      • Northern European Service Desk Analyst

        Aug 2004 - Feb 2007

      • Northern European Service Desk Trainee

        Aug 2003 - Aug 2004

  • Licenses & Certifications

    • Information Technology Foundation Modern Apprenticeship

      E-skills UK
      Dec 2004

    • Copilot in Teams: AI-Powered Collaboration

      Project Management Institute
      May 2025

    • Power BI Essential Training

      National Association of State Boards of Accountancy (NASBA)
      May 2025

    • Supporting Users & Troubleshooting Applications on MS Win Desktop Operating Plat - M2262

      Microsoft
      Jan 2006

    • ITIL® Foundation

      AXELOS Global Best Practice
      Nov 2020

    • Installing and Supporting IT Systems - NVQ Level 2

      Pearson
      Oct 2004

    • Leadership Foundations: Leadership Styles and Models

      National Association of State Boards of Accountancy (NASBA)
      Mar 2025

    • NCFE Level 2 Certificate for IT Practitioners (General)

      NCFE
      Jul 2004

    • Arrow EMEA Leadership Excellence Program

      Arrow Electronics
      Jan 2022

    • Supporting Users Running the Microsoft Windows XP Operating System - M2261

      Microsoft
      Jan 2006