Aissa Noreen Villanueva

Aissa Noreen Villanueva

Regional IT Services PH Senior Lead

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  • Timeline

  • About me

    IT Operations & Services APAC Senior Lead at DSV - Global Transport and Logistics

  • Education

    • Pateros Catholic School

      -
    • Miriam College

      -
      Bachelor of Arts (B.A.) Communication, General
  • Experience

    • DSV - Global Transport and Logistics

      Oct 2020 - now
      Regional IT Services PH Senior Lead

      • Lead and support Regional IT team to ensure quality and accuracy of work delivered while assisting Senior Manager where required.• Ensures the efficient operation of the Regional IT Team in PH• Assists with recruitment, training and staff reviews within the Regional IT team whilst driving future-oriented workforce planning• Supports the Cluster Manager on HR issues as required (e.g. employee management and recruitment) To effectively manage and be overall accountable for the performance of the Regional IT team• Plan, organize, control projects as required• Monitors the operational performance of the IT environment• Plan, organize, control and evaluate IT and electronic data operations• Preserve assets, information security and control structures• Monitor performance (productivity; quality of service, data, subcontractors; incident management, etc.) and initiate, implement and control corrective actions Show less

  • Licenses & Certifications

    • ITIL Foundation Level

      AXELOS Global Best Practice
      May 2019
    • KCS v6 Practices Certification

      The KCS Academy - the Only Authorized Certifying Body for KCS
      Jan 2018
      View certificate certificate
    • Knowledge-Centered Service v6 Practices

      Consortium for Service Innovation
      Apr 2018