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Susan Sless

Susan Sless

Guest Services Manager

Followers of Susan Sless378 followers
location of Susan SlessWildwood, New Jersey, United States

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  • Timeline

  • About me

    General Manager, Seaport Suites

  • Education

    • Fairleigh Dickinson University, Atlantic City Campus

      1999 - 2002
      Hospitality Management Courseload included Hotel, Food & Beverage, Engineering & Construction courses

    • American Institute for Paralegal Studies

      1982 - 1984
      Associates Degree Paralegal Studies

    • Stockton University

      -
      Bachelor’s Degree Hospitality Administration/Management

      Returned to school to acquire my teaching degree.

  • Experience

    • Showboat Hotel Casino

      Jan 1985 - Jan 1988
      Guest Services Manager

      * Hired to select & install the telephone system for this 500+ guest room casino hotel complex (pre-opening team as Telecommunications Coordinator;)* Acquired the responsibilities of Front Services (Bellmen, Doormen, Baggage Room attendants,) Box Office, Coat Check and Guest Services;* Director level position of Guest Services Manager at time of this property's opening, worked as a right hand to the Vice President of Hotel Operations.

    • Tropicana Atlantic City

      Nov 1988 - Oct 1997
      Hotel Manager

      *Hired as Convention Services Manager;*Promoted to Asst. Front Office Manager;*Promoted to Housekeeping Manager (4 years/includes 3 months as dual-rated Executive Housekeeper, also dual rated as Hotel Manager as needed;) *Ultimately promoted to Hotel Manager prior to the opening of the West Tower.

    • Fairleigh Dickinson University

      Jan 1999 - Jan 2001
      Former student

    • Resorts Casino Hotel

      Jan 2004 - Sept 2006
      Environmental Services Manager

      Oversaw entire Environmental Services operation for this 972 room casino hotel complex, with an emphasis on floor care & safety.Responsible for Housekeeping operations of this property in absence of Housekeeping Management.

    • The Atlantic City Hilton Casino & Resort

      Jan 2006 - Jan 2008
      Executive Housekeeper

      Oversaw all Housekeeping, Public Areas, Uniform and all linen operations for this 809 room casino hotel property. Promoted to this position following Resorts International's acquisition of the Atlantic City Hilton.

    • Tropicana Atlantic City

      Jul 2008 - Feb 2013
      Director of Housekeeping

      Recruited back to this property to reinstate safe & efficient operations for both the Public Area & Housekeeping departments of this 2000+ room casino/6 million sq. ft. hotel mega-resort;**I was honored to have been asked to return to this property for this position, having previously spent 9 years of my career life with the Tropicana. Prior to my casino hotel industry hiatus, I was promoted to the position of Hotel Manager at Tropicana -- which included being an integral part of this property growing from 2 to 3 towers/1632 rooms. This was the time period by which Tropicana was the largest hotel in NJ. This appointment occured prior to my leaving Atlantic City in 1997 to work part time while raising my 3 young children to school age. Show less

    • Resorts Casino Hotel

      Feb 2013 - Nov 2014
      Executive Housekeeper

      • Recruited back to this property to oversee & repair Housekeeping (900+ rooms,) Environmental Services, Wardrobe & Health Club operations.• Created and monitored all annual budgets to include review & justification of all departments’ monthly P & L statements & Capital Expenditures• Oversaw all reporting/dispatch processes for successful maintenance programs, in collaboration with on site Facilities Department/all trades • Created a stone/floor care program for this multi-surface casino hotel complex (granite, marble, cobblestone, terrazzo)• Consistently trained and emphasized safety in all aspects of the hotel’s operation to include a pest control procedure limiting company liability, • Implemented all inventory processes for equipment, linen control & supplies to support the day-to-day operation of • Worked closely with the Facilities, Security, Marketing, Bus Tour Operations, Special Events, Catering & all other Food & Beverage Departments to ensure a superior product of safety, cleanliness & support in a very competitive environment. Show less

    • Cape Resorts’ historic Congress Hall

      Apr 2016 - May 2017
      Director of Housekeeping

      Oversaw all Housekeeping, Public Area and Laundry operations for Cape Resorts' Congress Hall and Star Inn properties

    • The Reeds at Shelter Haven

      Jun 2017 - Apr 2018
      Housekeeping Manager

      Recruited to this property to ensure optimum operations to support this exclusive boutique hotel in beautiful Stone Harbor. The Reeds is an exquisite property with all top shelf linen and amenities; nothing else comes close in Cape May County, New Jersey.

    • Hard Rock Hotel & Casino Atlantic City

      Apr 2018 - May 2023

      • Executive Housekeeper

        Jan 2019 - May 2023

      • Housekeeping Manager

        Apr 2018 - Jan 2019

    • Seaport Inn and Suites

      May 2023 - now
      General Manager

      https://seaportsuites.com/🎉Now Open🎉

  • Licenses & Certifications

    • CERT certified training via Atlantic City Fire Dept, certified by the Office of Emergency Management/Atlantic County, NJ

      Atlantic County Office of Emergency Management

    • IThirstinitiative.org - selected by the Parish of St Monica in Atlantic City, now certified, in hopes of bringing this diocese initiative to this area as a spiritual support.

      Diocese of Camden
      Jan 2020
      View certificate certificate

  • Volunteer Experience

    • Bereavement Minister

      Issued by Catholic Diocese, Ministry of Consolation, Bereavement Ministry
      Catholic Diocese, Ministry of Consolation, Bereavement MinistryAssociated with Susan Sless

    • Parishioner

      Issued by St. Joseph Catholic Church
      St. Joseph Catholic ChurchAssociated with Susan Sless

    • Parishioner, Lector, Eucharistic Minister

      Issued by Our Lady Star of the Sea Church & Regional School, Atlantic City, NJ on Jan 2009
      Our Lady Star of the Sea Church & Regional School, Atlantic City, NJAssociated with Susan Sless

    • Parishioner, CCD Teacher, Eucharistic Minister

      Issued by Our Lady of Sorrows Church, Linwood, NJ on Aug 2013
      Our Lady of Sorrows Church, Linwood, NJAssociated with Susan Sless

    • Commissioner

      Issued by Atlantic County Library Board on Jan 2002
      Atlantic County Library BoardAssociated with Susan Sless