Jennifer Coughlin, CMP

Experience

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  Atlanta Committee for the Olympic Games

  Jun 1996 - Aug 1996

  Medical Staff Volunteer

  •Volunteer Staff during the 1996 Summer Olympic Games.•Collected and recorded all personal information for patients visiting first aid stations at the Olympic Stadium.•Gathered statistical data entry of all injuries and illnesses occurring at the Olympic Stadium.

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  Ritz-Carlton Hotel Company

  Nov 1996 - Oct 1998

  Sales Assistant, Front Desk & Reservations Agent

  •Integral sales team member, coordinated prospective client initiatives and follow-up.•Demonstrated effective problem solving skills, expedited challenges customers present in a quick and creative manner.•Maintained the Ritz Carlton standard of excellence in customer service.•Organized and coordinated group check-in.•Certified completion of Self Directed Work Team courses in the following areas:administration, purchasing, peer evaluations and conflict resolution.

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  Medical Group Management Association

  Oct 1998 - Mar 2001

  Meeting Manager

  Professional Association Meeting Planner•Essential member of annual conference exhibit management team, consisting of over 300 vendor companies and over 600 total booths producing $1.5 million in revenue.•Coordinated and supervised national programs for association members.•Developed Request for Proposals and negotiated contracts with national hotel sales managers.•Created and implemented networking opportunities for meeting attendees.•Prepared and distributed all program promotional materials.•Developed highly successful marketing strategies to increase program participation and attendance.•Responsible for the development and execution of nine program budgets.•Responsible for creation and development of a sponsorship program to increase program revenue. Show less

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  TG Worldwide Meetings & Incentives

  Mar 2001 - Dec 2004

  Director of Operations, Account Manager

  • Establish and manage the overall strategy, direction and best practices for a full team of individuals including operation mangers, program managers, creative department, air team, sourcing department and administration staff• Research and direct execution of best practices to improve operations throughout all departments (operations, air/travel, creative services, sourcing, administration support)• Manage department budgets to expected organizational goals. Analyze all program budgets & reconciliations for cost savings and accurate expense reporting• Reported directly President and sustained professional, collaborative and high functioning relationships with Executive team members and all levels of management. Provided leadership, growth and development for all operational staff• Recognized as the “Xtreme Excellence Award” winner by the TGWW Executive Committee• Managed a team of 5-10 program managers and program administrators to ensure flawless event execution and client service while helping grow additional business with existing clients through RFP process and contract negotiations• Cultivate future business from main client relationships and related contacts• Develop Request for Proposals & negotiate contracts with national hotel sales managers, destination management companies, audio-visual vendors, and other suppliers• Review and oversee all aspects of program; including but not limited to, collateral, mailings, timeline and task sheet adherence, ticketing, registration and database, VIPs, program specifications, budget, vendor & client contract adherence)• During my leadership, I grew the account by 43% and profit margin by an average of 6%• Accountable for my team documenting and adhering to strict pharmaceutical guidelines and practices in relation to Health Care Professionals Show less

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  MeetingLogistiX

  Jan 2005 - now

  Managing Partner

  Co-owner and operator of a full-service meeting and event consulting company. Our experience extends to planning and executing meetings/events across the United States and in major cities in Canada and Europe.• Manage corporate meetings and incentive travel for groups ranging from 10 to 6000 attendees in international and domestic destinations. Full-service program logistics including; site research and selection, budget management - development and audit, contract negotiations, timelines - established, monitored, and updated, project management, attendee management, executive and VIP care, transportation and travel coordination, registration and database management, hotel and room block management, audio-visual and production coordination, facility management, entertainment and decor, food and beverage arrangements, signage, on site logistics• Lead Planner and onsite manager for client events of Fortune 500 companies and third party event planning companies, consisting of 10-6000 corporate attendees globally• Work side-by-side and/or supervise a team of travel professionals responsible for full event operations. On-site staff management teams have ranged from solo operations to 45 team members.• As owners, we maintain and audit our company’s financial records, business calendar, quarterly taxes, hire contract staff, and create marketing initiatives Show less

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  Coldwell Banker Residential Brokerage

  Feb 2017 - Jan 2020

  Professional REALTOR, Real Estate Agent

  PROFESSIONAL PHILOSOPHYMy Passion: Each and every day I am motivated and driven to accomplish these goals:To Serve YOU … whether buying or sellingTo Service the LISTINGTo Expose Your Home to BUYERSTo Advise You on the Best Positioning of Your Home in the MARKETPLACETo Get You From Contract to CLOSING• Personal sales over the most recent 24 months includes $4.8 million in sales on 12 transactions. Commission average is at 3%.• Highly trained results driven professional full-service real estate agent offer representation as a buyer’s agent, listing agent, lease-to-own agent services, and income or investment property advisement.• Proven results and an award-winning 2017 International Diamond Society Team member at Coldwell Banker Residential Brokerage. Offering an extremely high level of personal service. In 2018 the Brunner Bunch team closed 50 transactions with over $20,850,000 in sales production.• Offering vision by maintaining a true focus of contribution, fulfill my clients' goals in buying, selling, and growing generational wealth for them and everyone important to them. Show less

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  Redfin

  Jan 2020 - Sept 2020

  Senior Agent

  Redfin pairs local Redfin agents with powerful technology to get the customer into the right home, sell their home for more, and save the customers thousands in fees. Redfin operates on the principal of redefining the real estate industry in the consumer’s favor. Our real estate agents are paid a salary, not just commission. That means their number one priority is making customers happy, even when that means recommending that you walk away from a deal.• Proven results – Completed New Agent “Drive for 5” program in 134 days.• Maintained above average 66% 30-day re-engagement • Active member of National Association of REALTORS® (NAR), Colorado Association of REALTORS® (CAR), & South Metro Denver REALTOR® Association (SMDRA) Show less

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  Title Forward

  Sept 2020 - Mar 2022

  • Denver Market grew five times higher in attach rate under my leadership as Market Manager. Denver Market had the highest growth rate across all markets at Title Forward in February 2022.• Exceeded all management goals and blew them out of the water. NPS customer service goals, market attach rate goals with customers. Exceed all management goals 5 times over within 6 months as Market Manager. Goals were exceeded 3 times higher than management set.• Took a struggling market to the 2nd largest all while achieving the highest market attach rate and highest NPS scores, achieved in less than 1 year at the company.• Grew the market from one Closing Advisor to a full market team with 3 operational teams and growing, overseeing 9 full-time staff members across 5 various job responsibilities.• Monitor file counts by team, attach rate goals to actuals, and overall pipeline management on a regular basis to ensure positive results.• Work closely with customers/clients to achieve attach rates, target goals and identify opportunities for growth.• Work closely with operations staff across the 3 companies to plan, communicate, and implement new policies and procedures to promote and achieve market growth and streamlined operations.• Manage team’s performance to spot trends identify and address issues, reinforce best practices, and hold employees accountable.• Promoted from Closing Advisor to Market Manager after 10 months at the company. Show less • Title Forward Regional Rainmaker Quarter 1 2021 award within, accomplished within 6 months of employment• Redfin Corporation Red Pants Winner March 2021, accomplished within 6 months of employment• Tripled business volume from 50 to 150+ successful transactions within the first six months on the job.• 100% NPS scores achieved with customers, agents, and transaction coordinators consistently each month on the job.• Successfully grew a struggling market to a 100% attach rate with RedfinNow, achieved within 6 months of employment.• Responsible for effectively overseeing and closing real estate settlement transactions using knowledge and judgment to address and resolve critical financial issues and discrepancies. Conducted over 250+ closings within a 1-year span.• Manage real estate closing process and secure required documentation to comply with contracts, lender instructions and resolve title issues and requirements.• Review financial documentation, legal descriptions, land and survey documents, vesting, tax liens, title transfers, and other legal documents to resolve issues to clear title and produce title insurance.• Prepare all closing documentation, including settlements statements and closing disclosure, calculated/prorated taxes and insurance escrows, disbursed funds and recorded verified accurate documents.• Consistently provide transparent communication with customer, lender, real estate agents, and colleagues to deliver exceptional customer service within every transaction. Show less

  • Market Manager - Colorado

    Jun 2021 - Mar 2022

  • Closing Advisor (Escrow Officer) - RedfinNOW Specialist

    Sept 2020 - Jun 2021
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  Pine Financial Group, Inc

  Mar 2022 - Jan 2023

  Sales Manager / Quality Control & Vendor Management

  Our real niche is lending private money to rehab investors but we have extensive experience in both conventional and portfolio lending. Everyone at Pine Financial Group, Inc is dedicated to the success of its clients. We only experience success when our clients are succeeding so we have a habit of telling you when a deal should not be done. Isn’t that what you want from a professional in the industry, especially someone that you trust as an advisor? You will benefit from our honesty and integrity when you choose to work with us.• A fast-paced leadership position responsible for establishing and monitoring goals to achieve production objectives, recruit and train Loan Officers.• Increased Loan volume by 20% over 2021, tracking for nearly 200 loans and $145,000,000 million in production for 2022.• Managed a team of 4 Loan Officers serving 4 markets with 3-5 loan products in each market.• Drives community and market share growth by developing industry relationships and championing Pine Financial Group products and Loan Officers.• Develops and maintains a high degree of visibility in the marketplace, along with developing relationships with real estate professionals, builders, and other business referral sources• Assists Loan Officers in developing marketing and sales strategies for new and existing business• Exhibits a high-level comprehension of real estate appraisals, title reports, and real estate transactions• Demonstrates leadership characteristics, organizational skills and experience working in a fast-paced extremely productive automated origination environment• Identify and present opportunities for market expansion• Monitor sales pipeline on daily/monthly basis in an effort to achieve monthly sales goals. Show less