Rock Janecek

Experience

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  USMC

  Aug 1976 - Jul 1980

  Sergeant E-5

  Served my country for four years in the Marine Corps; For most of my tour, I was stationed at MCAS El Toro in Southern California.

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  International Images

  Jan 1990 - Nov 1999

  Service Manager

  Employed as service manager in this start up company; after the successful build up of the business, International Images was purchased by Burtronics Business Systems.

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  Burtronics Business Systems

  Nov 1999 - Mar 2016

  Division Service Manager

  My responsibilities include the management of our service department personnel that services the Inland Empire, covering the complete counties of Riverside and San Bernardino. I am constantly monitoring and improving the processes that effect the overall efficiency and profitability level of our technical staff, while striving to improve customer satisfaction.To direct my technical staff as needed in order to to improve the overall effectiveness of the department, improving customer satisfaction and to drive sales through repeat business and referrals. I recruit and hire the necessary talent needed for future growth of revenue. I train our technical staff with the idea that our company should grow organically from within- promoting from within whenever possible.I work closely with our VP of Sales and our CFO in order to ensure that the allocation of revenues and expenses are correctly accounted for, providing our management team with accurate reporting and P&L.I am always available to meet directly with our customers to ensure that all expectations are met or exceeded in order to develop positive professional partnerships with clients. Show less

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  Business Technology Association

  Jan 2010 - Jan 2018

  Past President of BTA President of BTA during 2010-2011National Board MemberInstructor, FIX Service Management Service Course Served as BTA President for the 2010-2011 term.

  • Instructor

    Jan 2010 - Jan 2018

  • on the Board of Directors

    Jan 2006 - Jan 2012

  • President

    Jan 2010 - Jan 2011
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  Cell Business Equipment

  May 2016 - Mar 2022

  Senior Field Service Technician

  Provided expert repair and maintenance services in the Office equipment/Production Print field, providing all operational, maintenance and networking support for customers with Canon, Oce, and Ricoh print systems as well as service and support for other OEM and third party connected peripherals. Using extensive product and customer skills knowledge, working closely with Field Service Managers, Branch Service Managers and engineers in order to provide the highest level technical support with seamless technical expertise within the Production Print field. Microsoft certified, CDIA+ certified, network savvy, software and hardware certified to solve issues and implement solutions for your business. Show less

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  CBE Office Solutions (Flex Technology Group)

  Mar 2022 - Jun 2024

  Print Production Specialist

  Provided expert repair and maintenance services in the Production Print field, provided all operational, maintenance and networking support for customers with Canon, Oce, and Ricoh print systems as well as service and support for other OEM and third party connected peripherals. Used extensive product and customer skills knowledge, working closely with Field Service Managers, Branch Service Managers and engineers in order to provide the highest level technical support with seamless technical expertise within the Production Print field. Microsoft certified, CDIA+ certified, network savvy, software and hardware certified to solve issues and implement solutions for your business. Show less

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  Freelance

  Jul 2024 - now

  Independent Youth Director

  At this time in my life, I am aggressively encouraging Youth of all ages to refrain from traversing upon any terrain adjacent to my residence.