Shengyang Ong

Experience

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  Berjaya Starbucks Coffee Company Sdn Bhd

  Feb 2014 - May 2014

  Barista/Cashier

  - Mastered multiple skills of being in the serving industry and gained valuable insights on customer service.- Managed the daily and weekly accounts of the store.- Supervised and personally trained a few baristas to strengthen their skills.

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  Western Michigan University

  Aug 2015 - May 2016

  International Student Orientation and Registration Program

  - Worked as a student leader for the International Students Orientation and Registration Program during fall semester 2015. - Acted as a translator for multiple languages between the students and PNC bank.- Handled a group of 30 people with different backgrounds.- Improved the efficiency of the process of the entire program.

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  Sirius International (M) Sdn. Bhd.

  Jan 2017 - Dec 2017

  Mathematics Teacher / Economics Teacher

  - Developed methods based on differentiated learning requirements to meet the institution’s mission of a new experiential learning system.- Created and amended lesson plans according to students’ academic needs for both individual and group work.- Increased efficiency by delivering and customizing materials based on students’ strengths and weaknesses.- Prepared the students for the International General Certificate of Secondary Education (IGCSE) examination.

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  Etiqa Insurance and Takaful

  Nov 2019 - Aug 2021

  Business Analyst

  - Communicated between business users and technical teams for the gathering of detailed requirements and produced the functional specifications document (FSD) and technical specifications document (TSD).- Conducted data cleaning, data quality checking, and analysis of changes in requirements to produce high quality information.- Minimized requirement gaps between users through functional specification walk-throughs.- Regulated User Acceptance Testing (UAT) as the intermediary between users and other departments for better communication and delivery of information.- Tasked to identify and rectify the root cause of defects during UAT in a reasonably timely manner without jeopardizing the day-to-day business. Show less

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  Leong Seng Marketing

  Sept 2021 - now

  General Manager

  - Costs reduced by 10% through the reconstruction of the business operations.- Removed the business’s reliance on manufacturing and shifted towards the trading business, which resulted in a 70% reduction in physical workload.- Maintaining a good relationship between contractors, vendors, and clients through transparency.- Monitoring new objectives and workflow of the company to provide a higher quality of service while offering competitive pricing and expedited deliveries.- Responsible for sourcing, evaluating, and purchasing materials to have absolute control over the cost, quality, and pricing of products and services.- Ensuring the company is operating within budgetary constraints and capabilities after the effects of COVID-19. Show less