Malek Drak Al Sebai

Experience

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  Bupa Arabia

  Jul 2007 - May 2024

  As Senior Executive Leader, I cultivate and fortify commercial relationships with Bupa Arabia's clients, ensuring consistent business growth. I am accountable for spearheading engagements with designated accounts, converting strategic plans into actionable initiatives to achieve objectives and enhance account profitability.Highlights:✔Achieved remarkable growth, surpassing the company's target with an 88% average renewal ratio, generating SR 616 million in revenue.✔Secured a notable 15% price increase, surpassing the projected 12% target and significantly boosting annual profitability.✔Led comprehensive onboarding and training sessions on effective sales techniques and client interactions to foster client loyalty and ensure smooth renewal processes, aligning with the company's vision and strategy.✔Pivotal in developing process enhancement initiatives, such as automating the Exgratia process and credit control policy and revamping the Provider Special Deductible project. Show less When promoted to Unit Relationship Manager, I spearheaded projects to implement segment-focused strategies, ensuring alignment with organizational goals. Reported directly to the Head of Sales.Highlights:✔Expanded client offerings by effectively promoting additional products, including International Healthcare coverage, to clientele in Europe and the USA.✔Headed innovation efforts by introducing and implementing new ideas, refining processes, fostering knowledge sharing, developing people's capabilities, and addressing diverse business needs. Show less As Senior Relationship Manager, I managed a SR 60 million insurance portfolio encompassing 60,000 insured lives, focusing on overseeing day-to-day account management operations. Highlights:✔Enhanced revenue growth by fostering and strengthening relationships with key customers and diligently following up to secure renewals while consistently exceeding targets.✔Crafted sales tactics to ensure Bupa products held a competitive edge in the market.✔Implemented measures to safeguard the portfolio's overall profitability through detailed loss ratio analysis, identifying inefficiencies' root causes, and swiftly implementing targeted action plans. Show less I was promoted to Corporate Relationship Manager to manage a portfolio with SR 130 million in premium, covering 30,000 individuals. My scope focused on expanding and cultivating new business to meet retention and renewal goals and negotiating optimal pricing to enhance profitability. Highlights:✔Succesfuly delivered 90% renewal ratio and 9 % price increase.✔Charted a robust internal network spanning all departments, swiftly resolving daily client requests within exceptionally prompt timeframes. Show less

  • Senior Executive Leader

    Jan 2022 - May 2024

  • Unit Relationship Manager

    Apr 2014 - Apr 2022

  • Senior Relationship Manager

    Apr 2012 - Apr 2014

  • Corporate Relationship Manager

    Jan 2010 - Apr 2012

  • Corporate Relationship Executive

    Jul 2007 - Dec 2010
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  Almamoon Insurance Broker

  May 2024 - now

  In my role as a Technical Senior Head at Almamoon Insurance Broker in Jeddah, Makkah, Saudi Arabia, I provided expert advice on insurance product design, coverage terms, and pricing. I conducted self-development workshops to train the team on industry trends and best practices. Additionally, I managed and executed insurance-related projects, tracking key performance indicators to make necessary recommendations.

  • Technical Excellence Head

    May 2024 - now

  • Technical Senior Head

    May 2024 - now