Rupam Laha

Experience

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  MMTC Limited

  May 2010 - Jul 2010

  Internship

  Internship project on "Export Import Trade of MMTC Limited and its growth"..... It helped me to gain knowledge on Export Import Procedure, Documentation.I also visited Haldia Port and gone into details of Export Import operation from this Port.

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  Celebi Delhi Cargo Terminal Management India Private Limited

  Feb 2011 - Jun 2013

  Air Export Cargo Officer

   Planning the operation by optimum usage of manpower and equipment in warehouse.  Improve the quality of the operation and maintaining Sigma level.  Handling Export Cargo as per respective Export Cargo Procedures.  Managing the warehouse space. And Inventory, maintaining FIFO method with fast and error free delivery to airlines.  Handling of all special cargo (DGR / AVI / VAL / Perishable/ sensitive) and recorded as per IATA standards.  Customer services issues of export cargo operations / terminal and ensure prompt respond to their complaints. Implementing customer service procedures to ensure customer satisfaction.  Looking after the claims of clients and UTL.  Document check and receipt of export cargo as per the procedures.  Co-ordinate with the airlines / handling agency.  Successfully implementation of mechanical process of cargo received.  Managing all aspects of the cargo operation with an emphasis on safety, security, quality and control of expenses. Show less

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  Clearship Group

  Jun 2013 - Mar 2014

  CRM - Ocean Operation and customer service

   Follow up Ocean operation resolve the issues and assuring good services to customers / overseas partners.  Handling Export Import documentation. Shipment planning according to buyer’s requirement, tracking the container as per vessel schedule and co-ordinate with shipping lines.  Day to day interact with customers, shipping and overseas agent located worldwide.

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  Panalpina

  Mar 2014 - Feb 2017

   Manage commercial relationship with key accounts that will promote customer satisfaction and business growth. Customers are well managed and developed in line with the established strategies as per SOPs. Managing customer centric logistics operations & ensuring customer satisfaction by achieving delivery & service quality norms. Exploring new opportunities from existing customers. Handling day to day Air & ocean import shipments as per customer requirement. Attending to clients concerns & complaints and undertaking steps for effectively resolving them and maintaining cordial relations with customers to sustain the profitability of the business Show less  Liaise with APAC/EUROPE/USA counterpart/internal pricing teams for generating of competitive pricing for sales to close the business. Handling Key account operation (air import)/coordination and track routed shipments. Liaison with CHA & transporter for customs clearance & delivery the shipment to consignee. Participation in RFQ Biz. Reply to all rate enquiries from overseas agents on all four products. Follow-up with sales on outcome and assisting them with all the necessary support required to get the business on board. Coordination with Shipper/consignee/CHA/Vendors regarding routed shipment. Maintain customer tariffs and administrate necessary activities including rate increases and schedules. Monitor responses on all sales leads and send customer's rate queries and monitor all Routing Orders. Generate and distribute (internal/external) reports as assigned by the management. Generate & publish pre and post sales reports & budgets for analyzing and strategy purposes. Mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines; spearheading process transition initiatives. Monitor and report CRM utilization. Contact potential customer to qualify & process the sales lead. Prepare quotations for and targeted accounts applying the pricing policy. Provide sales administrative support in relation to sales call, preparation of sales collateral Material, client SOPs and pricing activity. Log and monitor all Routing Orders. Communicate with sales staff if specific client and/or operational problems need to be addressed. Maintain customer tariffs, administrate necessary activities including rate increases and schedules. Monitor responses on all sales leads and send customer's rate queries. Generate and distribute (internal/external) reports as assigned by the management  Monitor and report CRM utilization Show less

  • Assistant Manager - Key Account (Operation & Customer Service)

    Jan 2016 - Feb 2017

  • Senior Executive - Inside sales & pricing

    Mar 2014 - Dec 2015
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  Kuehne+Nagel

  Feb 2017 - Jan 2022

  Deputy Manager - Air Export
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  DHL Global Forwarding

  Jan 2022 - now

  • Route Development Manager - Asia Pacific + Manager Air Freight House of Pricing | INDIA

    Jan 2024 - now

  • Manager-Air Freight HOP | India

    Jan 2022 - Jan 2024