Precious Buoro

Experience

• 

  CORNERSTONE INSURANCE PLC

  Aug 2016 - Dec 2017

  Customer Service Representative
• 

  Guinness Nigeria

  Dec 2018 - Apr 2022

  Delivered territory business objectives, including sell-out volumes, market share growth, innovation listings, and brand-building activities.Managed end-to-end activations for retail and modern trade accounts, ensuring execution excellence and maximizing profitability.Drove sales demand from the retail universe, ensuring timely order fulfillment and maintaining price compliance across key distributor sales teams.Increased market penetration for company brands, with a focus on innovative products, while managing relationships with trade and shopper marketing teams.Led daily performance-driven morning meetings, focusing on key KPIs and outlet execution standards.Implemented sales KPIs for distributor sales executives, improving team success and ensuring route integrity.Managed promotional activities and outlet activations in retail and wholesale outlets, achieving brilliant execution of the Guinness Smooth self-run activation.Built and maintained strong relationships in the HoReCa sector, supporting incremental depletion and promotional efforts.Provided training and ongoing engagement for the sales force, ensuring effective execution of sales plans.Delivered weekly business reports (WBR) to the Area Sales Manager, including territory activities and competitor intelligence, while implementing promotions and POS merchandising strategies.Achieved 40% incremental business growth and exceeded revenue targets through the retail redistribution scheme. Show less

  • Trade Activation manager( sales leadership, partner management),Brand Marketing , HORECA

    Jul 2020 - Apr 2022

  • Territory Sales Manager

    Dec 2018 - Jun 2020
• 

  123.ie

  Oct 2022 - Jan 2023

  Customer service member

  Delivered first-class service to customers, managing inbound policy queries related to motor, home insurance, and direct debit products.Exceeded individual and team performance targets consistently.Resolved customer queries efficiently, ensuring a high first-call resolution rate.Provided professional advice on insurance products in compliance with regulations.Performed additional administrative duties to support the role.

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  Flogas Ireland

  Mar 2023 - Jan 2024

  Customer Service Advisor

  Delivered exceptional customer service to new and existing clients, ensuring high satisfaction levels.Managed and resolved a high volume of incoming customer calls with professionalism and courtesy.Led the implementation and testing of innovative technology solutions to enhance company offerings.Efficiently responded to customer emails with clear and concise communication.Processed customer payments accurately and maintained financial records.Updated and maintained customer accounts promptly.Provided guidance and support to new team members, fostering a collaborative work environment.Initiated efforts to encourage customers to leave reviews on Trustpilot, significantly boosting the company’s online reputation. Show less

• 

  Diageo Ireland

  Jan 2024 - Aug 2024

  Strategic Account Executive

  Proactively manage 120 accounts, fostering long-term relationships and delivering exceptional customer service.Manage key account relationships, driving a 15% increase in new distribution through targeted strategies and seamless execution.Drive business development and expansion opportunities for new and existing accounts, increasing distribution by 15%.Lead category and channel development to influence customer strategies across outlets.Collaborate cross-functionally with marketing, customer service, supply chain, and logistics to ensure seamless execution of account strategies.Monitor sales metrics and analyze market trends using PowerBI to inform strategic decision-making and track performance.Provide tailored solutions that align with customer needs and Diageo's objectives, utilizing strong negotiation, persuasion, and conflict resolution skills.Travel within the region to meet sales objectives and enhance account performance.Successfully upsell and cross-sell products to maximize business opportunities. Show less

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  EE

  Feb 2025 - now

  Billing Advisor