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Rohit Daga

Rohit Daga

Job Profile: Analyst

Followers of Rohit Daga1000 followers
location of Rohit DagaBengaluru, Karnataka, India

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  • Timeline

  • About me

    Head of Customer Experience at Productiv | Driving Customer Experience, Streamlining Operations

  • Education

    • Pre-University Education – Distinction.Krupanidhi Pre-University College – Karnataka Pre-University Board

      2004 - 2006
      2nd PUC Commerce Business/Commerce, General

    • Bangalore University

      2006 - 2009
      B.com Bcom

  • Experience

    • Ocwen Financials

      Jun 2009 - Mar 2010
      Job Profile: Analyst

      Determine and analyze various risk associated with the mortgage and ascertain accurate info to cover the risk ( hazard, flood, wind, other risks associated with that of loan)Co-ordinate with other departments (foreclosure, law, and customer service depts.) on the pending cases and provides a thorough review to bank, and appropriate actions taken to resolve the case.Analyze information obtained for mortgagee, test the sufficiency of coverage with that of risk and take appropriate procedural steps to cover the hazard risk, keeping in mind all the laws (FEMA act, FDCPA act) and other state laws.Disburse payment from escrow fund to the carriers to cover the hazard risk, and keep track of escrow balance, new loans, principal balance, maturity and closing dates, refunds, double payments and multiple loan and advise the bank to take necessary steps if required. Ensures accuracy, appropriateness of resources, and completeness of information. Works with co-workers and clients in Information Services, conduct internal audits on daily basis and make recommendations towards enhancements of mortgage services, reports and information contained therein to meet informational needs.Prepare ageing reports, production report, and quality report, update the loan trackers, project estimated work completion report by weekend and other mortgage reports.Client EngagementDaily interaction with the client team in handling workflow, challenges ahead and delivery. Manage Work Volumes including complex cases to settlement within agreed authority levels in compliance with Company Policy processes and quality standards Coordinate internal audits, ensuring process adherence is strictly observed. Show less

    • INSPIRATION UNLIMITED

      May 2011 - May 2012
      Sales and Marketing Head

      Arrange inspirational and motivational talks for school and college students in their premises or outside. Managed lot of educational seminars and training program in India and Nepal. This included communicating with the Heads of various institutions and arranging talks in their premises or invites their students for other talks happening outside their premises.

    • Amazon

      Jun 2012 - Jul 2014
      Sr. Associate

    • Time Inc. India

      Jan 2015 - May 2016
      Analyst

    • AB InBev India

      Jun 2016 - Aug 2018
      Team Lead

      Customer Success & Price Ops

    • Cisco

      Aug 2018 - Sept 2020
      Analyst

    • Productiv

      Sept 2020 - now

      Custome

      • Head of Customer Operations

        Sept 2023 - now

      • Operations Manager

        Mar 2022 - Sept 2023

      • Operations Lead

        Sept 2020 - Apr 2022

  • Licenses & Certifications

    • Lean Six Sigma Green Belt (ICGB)

      Exemplar Global, Inc.
      May 2019

    • Lean Six Sigma Black Belt (ICBB)

      Exemplar Global, Inc.
      Aug 2019