Christopher Straka

Experience

• 

  H&R Block

  Jan 1994 - May 2012

  District Manager

  Guided 21 retail offices in developing and implementing strategy to increase client retention and satisfaction. Responsible for accelerating business growth and profit through implementation of business plan, marketing, and identification of growth opportunities.-Increased profit and margin on yearly basis, exceeding assigned targets. Ranked #1 in region and #2 in division in net profit increase in 2010 by driving new client growth and controlling labor spend while responsible for P&L with $5M+ in annual revenue.-Recruited and trained 250+ seasonal associates per year, including developing associates for promotion, retaining 80% of high performing seasonal associates annually.-Led 20+ Office Managers to grow individual unit revenues by effectively setting goals and coaching to exceed targets.-Promoted income tax course to public using methods including print media and local marketing. -Trained 6 Assistant District Managers resulting in 4 being promoted to District Manager positions.-Facilitated New District Manager training sessions to ensure associates were well prepared for new positions.-Ensured tax offices were staffed with highly trained associates by identifying and hiring outstanding instructors to lead tax school courses.-Controlled costs, including labor and occupancy costs, allowing for yearly margin improvement within each district.-Selected for VP's Field Leadership Council, serving on team tasked with developing and enhancing corporate wide initiatives.-Developed format for newsletter ultimately adopted company wide to communicate internal information to 100K+ seasonal associates.-Increased market share by opening 15 new locations in 3 markets including identifying locations, assisting in lease negotiations, and coordinating build outs.-Partnered with Sears, Kmart, and Wal-Mart to operate retail offices within respective stores, expanding overall foot print.-Media trained to participate in TV and Radio interviews Show less

• 

  Kutzler Express

  May 1996 - May 1998

  Safety Assistant

  Ensured compliance with OSHA and DOT regulations, including hazardous materials compliance. Performed accounting and payroll duties as needed.

• 

  Fish Window Cleaning

  Sept 2012 - now

  President/Owner

  -Four out of five years, honored with the Presidents Pinnacle Club award for increasing single location sales by $100,000+ year over year. For the fifth year, awarded for adding 500 new accounts in the calendar year. -Honored with the Midwest Region's "Rising Star" award for demonstrated increase in sales, production, and dedication to the Fish Window Cleaning Brand.-Awarded as a Top Rated Professional with Home Advisor-Awarded the "Best of 2015" award by Thumbtack.comFish Window Cleaning has grown to be the world's largest window cleaning company with more than 250 franchise territories in 43 states, yet we still maintain the traditional values we were founded on. We will always treat every customer as though they are our only customer.We specialize in cleaning: ground level storefronts; one, two, and three story office buildings; restaurants; banks; churches; schools; and homes.We also offer a variety of cleaning services including:Interior/Exterior Window CleaningStorm WindowsWindow SillsMirrorsGuttersCeiling FansConstruction Clean-UpSkylightsScreensChandeliersWe make homes and businesses sparkle and we have more than 200,000 satisfied commercial and residential customers nationwide.www.fishwindowcleaning.comPresident, Owner/Operator Show less