Tony Fasano, MSW, LCSW

Experience

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  Farmers Insurance

  Jan 2011 - Apr 2017

  Investigate automobile claims with first party insureds and claimants throughout the country, aggressively pursuing subrogation for collection payments on new and existing claims.Negotiate settlements for policy holders with insurance providers, as well as through extensive interface/negotiation with attorneys to analyze and define liability/subrogation values.Liaise between clients, claimants, attorneys, repair shops, contractors, police/fire personnel, fraud/arson specialists, and medical professionals, serving as customer advocate to ensure execution of corrective actions. Facilitate in-depth training and provide on-going mentorship to new and existing department staff, as well as cross-training for field representatives.Developed innovative new training workshops within branch/department covering diverse topics which included negotiations, arbitration, case law, and liability; training materials were adopted by other branches within the company.Winner of Superior Customer Service Award as a result of an unsolicited compliment from a policy holder (4/2015). Show less Complete operational oversight accountability across all daily operations within the Subrogation Department. Provided leadership and direction to a team of eight claims representatives. Evaluated staff performance levels and conducted monthly/quarterly reviews, identifying areas in need of improvement and implementing corrective measures when necessary. Worked with department personnel on a one-on-one basis to further enhance skill sets and hone latent abilities. Performed compensation analysis and provided recommendations to management pertaining to subordinate promotions. Utilized exceptional coaching and management abilities to drive team success.• Participated in weekly status meetings with other supervisors/department managers tostrategically plan future objectives based on case load, current financial status and underperformingdepartments/personnel in need of support.• Conducted behavioral-based interviews with potential new hires to determineemployment eligibility.• Promptly addressed and resolved escalated customer service issues. Show less

  • Special Subrogation Representative

    Sept 2002 - Apr 2017

  • Acting Subrogation Supervisor

    Jan 2011 - Jan 2011
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  Elder Care Services of DeKalb County

  Aug 2017 - Jan 2019

  Care Coordinator-Nursing Home Pre-Screen Choices for Care

  Provide pre-screens and de-institutionalizations from all county supportive living and nursing home facilities as requested.Provide Case Coordination Unit case management including determination of new assessments, client care plans, Information and Assistance, follow-up through quarterly phone calls, annual re-determinations, and nursing home pre-screens.Create and maintain client files and documentation consistent with the Illinois Department on Aging and as determined by Elder Care policy and procedures.Keep informed of current events in the aging field by attending appropriate professional development trainings and those needed to maintain current certification and state requirements. Show less

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  On the Rox Counseling PC

  Aug 2018 - May 2019

  MSW Intern

  Individual counseling with adolescents and adults.Intakes, Assessments, and Case management.Assist with crisis intervention and hospitalizations.Advocating for clients in the community.Participate in monthly meetings at Kane Community Network which supports LGBTQ youth and young adults.Attend various training sessions on topics ranging from gerontology, addictions, and working with diverse communities.

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  Family Counseling Service

  May 2019 - Apr 2024

  Licensed Clinical Social Worker/ Older Adult Services Program Lead

  Individual counseling with adolescents and adults.Intakes, Assessments, and Case management.Assist with crisis intervention and hospitalizations.Advocating for clients in the community.

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  OakHeart, Center for Counseling

  Feb 2024 - now

  Licensed Clinical Social Worker

  Individual Counseling ages 14 and up.Intakes, Assessments, and Case Management.Maintain detailed records of patient progress, documentation of services, and case notes. Diagnose clients by using DSM-V criteria and document using ICD-10 coding to guidelines.Collaborate with healthcare providers to drive continuity of care.Participate in clinical supervision to maintain professional development. Conducted in-home patient visits to provide mental health services. Show less