Cornelia (Lia) Garrett

Experience

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  Tulbach Hotel, Cape Town Inn

  Jan 1990 - Jan 1995

  Administration Manager in Hospitality Industry

  Worked as an Administration Assistant in the Hotel Industry. All aspects of Human Resources, Management and Financial Management. Moved with the same Company and was promoted Administration Manager.Responsibilities included Financial, Human Resources and General Hotel Management and staff supervision.

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  Real Estate Company

  Jul 1996 - Sept 2010

  National Rental Administration Manager

  Managing and supervising a National Rental Portfolio of approximately 400 properties.Managed a team of 15 staff and reported and assisted 4 National managers and 80 rental agents.Duties covered the daily receipting of rentals, deductions and payments in respect of properties under administration. Commission payments to rental agents and monthly Reporting to Regional Managers. Budgeting, planning, monitoring, and supporting the complete rental administration life cycle.During this time, I assisted in redesigning the complete rental administration process and assisted with the implementation of the process internally. Show less

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  Rawson Property Group

  Oct 2010 - Nov 2011

  Owner of Rental Franchise

  Bought and grew a rental portfolio from 40 to 80 properties in a year. All aspects of rentals from marketing, contract compliance, Franchise compliance and reporting, advertising, concluding the contract, implementing contract for duration of the contract period, payments to relevant parties i.e. municipal, levies, commission, repairs maintenance and other statutory payments. Reporting to clients as well as Franchisee

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  Cape Sheet Metal Work

  Jan 2012 - Jun 2012

  Administration Assistant

  Bookkeeping (Pastel) to Trial Balance, General Administration and Office Management.Preparation of job cards and quotes. General staff administration and calculation and payments of travel and transport expenses.General Office and secretarial duties

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  Just Letting Properties

  Jul 2012 - Nov 2014

  Office Manager - Rentals

  Office manager of rental agency. All functions of office and staff management.Oversee and manage all aspects of rental industry.Marketing, budgeting and planning.Advertising, concluding contracts, rental administration, deposit administration, receipt and payments of all rental monies less commission deductions, commission calculations and agent payments.Oversee all repairs and maintenance of properties, inspections and refund of deposits.Financial management (Pastel) until Trial Balance.Reporting to owner and Franchise on a monthly and yearly basis.Audit preparation and legal compliance iro of all local applicable legislation - Rental Housing Act, POPI, CPA etc Show less

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  JPS Trust

  Jan 2015 - Jul 2016

  Sectional Title Manager

  Sectional Title Management - 16 Body CorporatesFinancial Administration - Yearly Budgeting, monthly bookkeeping i.e. all receipting of levy payments, payments of repairs and maintenance of the sectional title block.Financial statements up to Trial Balance. All EFT payments to be processed per BC every month.Yearly AGM's and Budget Meetings. Minutes and Accurate recording of meeting and action points.Issuing of fines and managing of all transgressions by residents of BC.Monthly site inspections. Project Management - repairs and maintenance of BC. Preparing of Yearly Budget, AGM and Audits for each Body Corporate. Show less

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  Skynamo (formerly Honeybee)

  Aug 2016 - now

  Solutions Consultant

  IMPLEMENTATION MANAGER /SOLUTION CONSULTANT Project ManagementResults driven project Manager with expertise and experience in scoping, implementing and managing projects to ensure timely delivery and successful implementation of desire outcomes as agreed on. Skilled in stakeholder management (internal and external) scope management and continuous value adding initiatives. Daily Activities:* Project Scoping and timeline management - Scope creep management/control* Stakeholder communication and management, Training and support* Meeting facilitation and action item tracking* Solution roll out and facilitate customer adoption - Change Management* Customer engagement and health checks * Continuous iteration and value add to solution during the entire customer journeyCustomer Success Manager Experienced professional providing comprehensive support throughout the customer journey. Skilled in change management, training, mentoring and facilitating communication between internal teams and customers to drive adoption and growth.Daily Activities:* Monitoring customer usage, identifying trends and opportunities for further engagement, support and growth.* Provide training and ongoing support to encourage adoption and maximise utilisation of product and services. * Collaborate with customer and internal product team, conveying customer feature requests and enhancement, contributing to continuous improvement of product and services. Sales Support Specialist Dynamic result driven professional with a proven track record in assisting sales team to understand and identify customer requirements. Creating demo solutions and assisting with designing the SOW. Activities:* Collaborate with sales team to analyse and understand customer requirements and deliverables, ensuring alignment with the company's offerings.* Create tailored demo instances showcasing customer-specific solutions, enabling sales team to effectively demo value proposition to prospective customers. Show less