Vincent Vha V Rathogwa

Experience

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  Dimension Data

  Feb 2008 - Apr 2013

  * Support all the user with IT related issues* VIP support* Build and fix computer* Support Windows OS and MAC OS* Mobile Configuration * Networking basic troubleshooting* Support All MS Office Products Desktop Technician as Learnership.

  • Support Engineer

    Jan 2008 - Apr 2013

  • Desktop Technician

    Feb 2008 - Jan 2009
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  Alexander Forbes

  May 2013 - Oct 2016

  IPT Engineer

  • Manage all Telkom related tasks• Perform VLAN related changes• Assist with cabling queries• Perform 1st level configuration changes• Administer Solarwinds• Perform all calls allocated as per SLA in the call management system• Configuration and maintenance of Voice gateways• Configuration and maintenance of Windows Server and Linux Server• 1st level Cisco IPT support on the following systemso Cisco Call managero Cisco Unity Servero ARC Switchboardo Cisco Unified Presence server• Assist with Moves additions and changeso Boss Secretary Configurationso Group Pickupso Hunt Listso Password Resetso Registration of IP Communicator phoneso Speed Dials• Assist with IPT Implementations and testing• Manage and update diagrams• Manage and update Standard Operating Procedures• General IPT Administration items• Assist in deploying new projects• Documenting the supported environment (Configurations, Diagrams and SOP’s) Show less

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  Dimension Data Middle East and Africa

  Nov 2016 - now

  IPT Engineer

  Support of the following -Cisco IPT end-point -CUCM -ARC Cisco Unity Connection-Zoom Call Recording Installation and maintenance of CUCMInstallation and maintenance of Voice Gateways