Soumya P.

Experience

• 

  Amazon

  Sept 2014 - Feb 2015

  Intern

  • Interned with Amazon as a Customer Service Representative for a period of 5 months.• Handled live chats from customers and provided immediate resolutions to their queries.• Provided end to end to end support to customers with regards to ordering, returning/replacing and after sale services. • Skills acquired: Time Management, soft skills, quick thinking.

• 

  Amazon

  Nov 2016 - Jan 2020

  Transaction risk investigator

  Handle and respond to escalations post thorough investigation on each case. Conduct rigorous research and take actions to prevent potential abuse from Amazon platform. Consolidate data and send reports to stakeholders on accuracy rates of investigations as well as their quality. Test auto-rules that effect billions of customers before they are launched and provide feedback on its efficiency.

• 

  Wipro

  Jan 2020 - May 2022

  • Managed On-boarding, orientation & induction for NHT batches seamlessly in the content moderation space for youtube• Designed ILT modules & was later involved in covering it to self learning nuggets leveraging ADDIE principles• Developed course material using power-point and converting them into self-paced videos.• Successfully delivered pre-process training for 90 new hires virtually overcoming the obstacle of lock-down.• Co-ordinated with new hires for their easy on-boarding experience. Show less

  • Assistant Manager

    Jun 2021 - May 2022

  • Process Trainer

    Jan 2020 - Jun 2021
• 

  DuPont

  Feb 2023 - now

  Senior Specialist - L&D Instructional Design

  . Transform complex content into visually engaging, logically organized presentations using PowerPoint, enhancing clarity and impact.. Developed and delivered Corporate Communication training, focusing on foundational grammar, writing, speaking, and comprehension skills for over 100 employees.. Created interactive microlearning modules in Adobe Captivate, covering essential grammar topics with examples, practice, and assessments for skill-building.. Converted traditional video trainings into interactive modules to boost engagement and reinforce knowledge retention. Show less