Lori-Ann Sullivan

Experience

• 

  Hudson's Bay Company

  Mar 2000 - Feb 2003

  Customer Service Representative

  Zellers - Everything from A to ZSignal Hill LocationONE TAKE AWAY: Opportunities will arise when you take initiative and work hard • Roles: Cashier, Cash Office, Photo Centre, Electronic Associate, Customer Service, and Sales Floor Associates

• 

  Home Outfitters

  Feb 2003 - Oct 2006

  Customer Service Manager & Sales Manager

  Kitchen I Bed I Bath I SUPERSTORE Heritage Location (transferred from HBC's Zellers)Promoted to Sales Manager 2006Direct Reports: 19 Store Head Count: 64ONE TAKE AWAY: Empower associates - it leads to enhanced decision making, better job satisfaction and greater loyalty• Market Trainer for new stores Calgary (Heritage Home Outfitters 2003, Royal Oak Home Outfitters 2005, Northland Designer Depot 2005); facilitated selection, orientation and training of associates and managers• Developed training programs regarding customer service standards, instant credits, HBC Rewards and productivity used across the HBC banners• Supported the management team to ensure succession planning for the associates. Mentored students in the HBC Managers in Training (MIT) Program• Directly responsible for Point of Sale Associates, Cash Office Associates, Gift Registry Associates and Sales Associates• Extensive knowledge of CHRIS, benefits, pension, provincial and federal labor legislation, payroll, cash office functions• Achieved store sales plan• Minimized associate dissatisfaction and resistance while HBC transitioned to new ownership• Meticulous on HBC systems- CHRIS, POS controller and REGIS Show less

• 

  The Michaels Companies, Inc.

  Oct 2006 - Jun 2008

  Assistant Store Manager

  Michaels Arts & Crafts - Make Creativity Happen Signal Hill Location Direct Reports: 22 Store Head Count: 50ONE TAKE AWAY: Be an influential leader by making a conscious effort to always be the example• Performance: coaching, performance reviews, established career and organizational goals for Department Managers and Store Associates • Staffing: job fairs, recruiting, scheduling, training, administered employee benefit packages and WCB incident reporting• Profit & Loss: accountable for the controllable expenses and the daily sales targets• Records Management: maintained records of the employee files, cash office reports, store audits and profit and loss reports• Health & Safety: committed to a safe work environment, promoted safety standards; ensured associates adhered to the rules and policies. • Responsible for the overall management of the store under the direction of the Store Manager• Executed Michaels’ policies, procedures and programs required to maintain sales and profit for the store • Encouraged and enforced Loss Prevention Standards for the protection of company assets • Up held store standards when merchandising the sales floor Show less

• 

  Self Employed

  Jun 2008 - Jan 2013

  Owner & Childcare Provider - Child's Play Cardboard Castles Day Home
• 

  DGSI

  Jan 2013 - Oct 2019

  ONE TAKE AWAY: Unpredictability is in our human nature• Conducts regular meetings with respective business leaders in Western Canada• Consults and provides HR guidance when appropriate. • Manages and resolves day-to-day and complex employee relations issues. Conducts effective, thorough and objective investigations.• Provides day-to-day performance management guidance to managers (e.g., coaching, counseling, career development, disciplinary actions). • Analyzes trends and metrics in partnership with the HR team to develop solutions, programs and policies.• Full cycle talent acquisition for identified roles in the Alberta, British Columbia and Manitoba Offices and Cooperate Services• Develops contract terms for new hires, promotions and transfers. Show less ONE TAKE AWAY: The foundation of a strong working relationship is built on actions not words• Coordinated the on-boarding and exit process including the gathering, organizing and distribution of all paperwork• Processed employee benefits enrollment and terminations as required, and respond to benefit enquiries from employee• Create and maintain central employee files, both paper and electronic• Prepared and maintained standard and ad hoc reports• Prepared and processed internal billings for HR-related services• Maintained the corporate library, updating materials as required • Maintained and updated content in the HR section of Intranet• Assisted with special projects and corporate initiatives as required Show less

  • Human Resources Business Partner

    Jan 2017 - Oct 2019

  • Human Resources Coordinator

    Jan 2013 - Jan 2017
• 

  Agilus Work Solutions

  Oct 2019 - now

  ONE TAKE AWAY: Individuals want to be heard - so take the time to listen Formerly known as DGSI (Design Group Staffing Inc.)Our promise, to take the lead with a human-touch and deliver better outcomes. Together, driven by the needs of people, our new purpose connects us internally across our 14 branches from Victoria to Halifax. One team, one focus, one brand, Agilus

  • Manager, Human Resources

    Nov 2022 - now

  • Human Resources Business Partner

    Oct 2019 - Nov 2022