Kenneth Van Der Goes

Experience

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  Self employed

  Jun 1991 - Dec 1995

  Managing Director

  Overall management of business.Financial planning and control.Implementation of computer systems.Engineering design and development.Sales and service, outdoor garden equipment and wood fires.

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  Atlas Copco NZ Ltd

  Aug 1996 - Apr 1997

  Service Manager

  Departmental finances (Budgets, Expenses, and Purchases).Customer contact for solving disputes.Maintaining and increasing service contracts by visiting customers and selling service plans.Development of marketing plan to increase sales of service.Developed and implemented 24hr call out system.

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  CompAir

  Apr 1997 - Jun 1998

  Technical Manager

  15 staff) Departmental finances e.g. Budgets, Expense Control, and Purchases.Implementation of computerised service package.Development and co-ordination of strategic marketing plan for increasing service work nation-wide and interfacing with Sales & Marketing.Selling service contracts to customers and visiting for technical problems.Liaison with UK on technical problems and new developments.Customer contact (dispute solving, PR).

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  Self employed

  Jun 1998 - Oct 2001

  Process Improvement Consultant

  Key AchievementsProject Manager within 18 monthsManaged up to 3 projects at a time in various locations, with teams of up to 5 people on each projectEnsure clients processes were not only sound but would ensure a financial return on investment. ROI's were often between 10% - 50% but some were as great as 500%IT company - improved workflow through technical development areaChange client company culture and processes from reactive to proactive Streamlined enrolment system at university Australian utility company - customer service improvementKey ResponsibilitiesAnalysing Clients business, identifying areas for improvement and providing solutions. Productivity improvement and re-engineering of processes through the design and implementation of appropriate management controls and systems. Design and installation of Management Operating Systems. Regular meetings with key personnel to review the daily, weekly results to keep the project on track.Set up a Continuous Improvement System to capture ideas and assist staff to develop ideas to improve the business. Mapped workflow, advised and implemented improvements, which resulted in a decrease of process time and also in labour hours worked per year. Presentation of results to Senior Management on weekly basis, showing results and savings. Training of personnel.Created documentation for the control of labour, productivity and processes. Show less

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  AB Equipment Ltd

  Oct 2001 - Sept 2008

  Branch Manager
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  AB Equipment Ltd

  Sept 2009 - Jan 2012

  General Manager Operation
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  Melandra Holdings Ltd

  Jan 2012 - now

  Business Adviser, Change Management and Improvement Consultant

  ROLE FUNCTION To help companies improve their business performance in sales and service.KEY RESPONSIBILITIES • Business and process analysis of a company’s present systems.• Work with business owners to create sales & marketing plans with business owners to help them grow.• Productivity improvement and re-engineering of processes through the design and implementation of appropriate management controls and systems. • Project management of the implementation of new systems and processes including IT service reporting.• Training staff to use new business processes from paper base to computer base processes. KEY ACHIEVEMENTSWhilst working with a vehicle leasing company and analysing their vehicle re-marketing department I was able to reduce one task from taking 4 days per month down to 1 hour per month.A SME had issues with its job issuing and reporting system which led to a back log of work. Working together with the staff I helped them to control their job process better and as a result we were able to process invoices within a couple of days instead of months. Show less

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  Professional Advisers Association (PAA)

  Jan 2013 - Jan 2013

  Operation Manager
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  Bradnam's Windows & Doors

  Apr 2015 - now

  Branch Manager
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  Playco Equipment Ltd

  May 2022 - now

  General Manager